Store Manager Holland & Barrett Newcastle Eldon Square
My role is to make this store as successful as possible. I believe Holland & Barrett whilst being a commercial retail business can make a real difference in our customers health and well being. I get this message over to my team everyday so we are customer focused.
Everyday can be different from receiving and ordering stock, to training the team, but what ever task we are doing the customer always comes first.
I have a real passion for training. This is the one thing that I believe gives us a real edge as a retailer and our product knowledge training is second to none. It's not only about the product though, I have had several members of my team that have been promoted and are managing their own stores which gives me a huge sense of achievement and pride.
I had a customer that I built up rapport with as they came into my store on a regular basis. They were signed off sick from work for various health complaints and they were worried they were not getting any better. They came back about six weeks later to thank me for the advice that I gave him and he was going back to work the following Monday. For me that's what sets us apart from other retailers.
We have a great team and we all have a genuine passion for the business. It's also a successful business with new stores opening all the time which gives you an opportunity to get involved in supporting the Area Sales Manager and helps me to develop my career.
When I joined the business I was a Manager in small turnover store but progressed quickly to a large turnover store within the area. My next goal is to become an Area Sales Manager and I'm delighted that I've been selected to be on the Area Sales Manager development programme to help me achieve this.
I started here over 10 years ago in a temporary role as a picker. I was given the role on a permanent basis soon after and I've subsequently undertaken various roles in the Warehouse, including working on the fork lift trucks. The company paid for my accredited training. I then became Supervisor and I am now Assistant Manager.
My role involves making sure our orders for stores go to our warehouse smoothly and the pickers are happy and know what they are doing. Although I've moved into a management role I love to be hands on and work alongside the team.
We work hard here and have a fantastic team that's great to be part of. With all of the investment in the warehouse over the last few years, I go to work with a sense of pride everyday having seen how the business has grown.
Without a doubt. Having left school with little in qualifications, NBTY has invested in me enabling me to obtain the relevant qualifications which has meant I can confidently carry out a management role. With the new processing and packaging plant there is more opportunity than ever to progress.
I've recently been appointed as Warehouse Assistant Manager so for the time being I want to establish myself in this role. However, looking forward, I can envisage many different career paths both in the new and existing sites that I would seriously consider.