Contact Us

If you have any queries about our products, mail order service or website please do not hesitate to contact us.

Our Customer Service departments and Health Information team are here to help.We will endeavour to reply as quickly as possible, please help us by ensuring you direct your query appropriately.


Mail Order and Internet Queries

Please contact our Mail Order Customer Services department with your mail order queries. .

Tel: 0370 606 6606 (Open 8:30am - 8:00pm Monday to Friday, 9:00am - 5:00pm on Saturday and 10:00am - 5:00pm Sunday).

For international callers: +44 1283 560 011

Alternatively, you can email us.

Education & Good Advice

In order that we are able to process your query in the most time efficient manner please remember to quote your full name, address and postcode plus any relevant order information.

Placing an Order

If you would like to place an order with us, but don't want to order online, please contact our order line on 0370 606 6606 (Open 8:00am - 8:00pm Monday to Friday, 9:00am - 5:00pm on Saturday and 10:00am - 5:00pm on Sunday).

Track your Order

You can track your parcel via the free Hermes Parcel Manager app. Download the app now. The app allows you to track your parcel once it has been received by Hermes, by your local courier, once it’s been delivered to your home address, with a neighbour or a safe place. Once you have downloaded the app, you will need to register and verify the email address, don’t forget to use the same email address that was used to place the order.

Product Information

Our health information team can help you with your health and product related queries. You can email us at

Store Support and Customer Service

For all store support and customer service queries, please contact us on

Alternatively, you can write to us at:

Samuel Ryder House
Barling Way
Eliot Park
CV10 7RH

Recruitment Opportunities, Enquiries and Applications

We take all applications via our online careers site. All vacancies are available to view and apply for here

If you are having trouble applying for a vacancy, please e-mail with the details and a member of our team will assist you.

If you have an enquiry please email and a member of our team will respond.

Media Enquiries

If you are a journalist, producer or blogger talk to our PR agency Pegasus on 01273 712000 or email them at to see how we can help you develop a story, feature or news idea.