How can we help?

Our most frequently asked questions...

When can I expect my delivery?

Standard Delivery:


Orders are usually delivered within 4 working days between 8am - 9pm via our selected courier Hermes.


Next Day Delivery:


Order by 7pm for next working day delivery. Orders after 7pm will be delivered on the second working day. Orders placed between 7pm on Friday and 4pm on Sunday will be delivered on Monday.


Local Collection:


Orders are usually ready for collection within 4 working days.


International Delivery:


Please allow 10 working days for delivery.

How can I change my details on my rewards for life account?

You can change or update your rewards for life details either online if you have an online account or on the Holland & Barrett mobile app.


To change or update your details online, simply click here.


To change or update your details on the mobile app, simply log into the app and select ‘My Profile’ from the menu. Here, you will be able to update your contact details.


Alternatively, you can contact the rewards for life helpline on 0370 606 6606.

I cannot redeem my voucher when placing an order on your website.

At the bottom of the basket page you can add your voucher code by entering the 16 digit code in “Add discount & voucher codes “ and click on redeem before you select checkout. This will then apply your voucher and reduce your basket total. If you are still experiencing issues, please do not hesitate to contact our Order Team on 0370 606 6606 and they will be more than happy to assist with placing your order. They are available Monday to Friday 8am – 8pm, Saturday 9am – 5pm and Sunday 10am – 5pm.

How can I keep track of how many points I have collected?

You can keep track of your points balance a few different ways. If you mostly shop in store, you will be able to see your points balance at the bottom of your receipt after making a purchase.


You can also check your points balance through your online account – simply log in, click on My Account on the top homepage tool bar, and scroll down to ‘rewards for life’, where your points balance will be displayed.


The easiest way to keep check of your points balance is by downloading the Holland & Barrett app here. Your points balance will be displayed on the app homepage.


See all FAQs

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Call us

Prefer to talk to someone? Our friendly advisors are ready and waiting...

Email us

Quicker than a carrier pigeon, we'll respond as soon as possible.

Write to us

Put pen to paper and send us a letter, or perhaps a drawing to brighten up the office!

Your Account

It's all about you. Check your order, change your details and much more...

Store Locator

Find your nearest home of health & happiness.

Work for us

Ready for a healthy challenge? Join us today.

Call us

Prefer to talk to someone? Our friendly advisors are ready and waiting...

Email us

Quicker than a carrier pigeon, we'll respond to you ASAP.

Write to us

Put pen to paper and send us a letter, or perhaps a drawing to brighten up the office!

Your Account

It's all about you. Check your orders, change your details and much more...

Store Finder

Find your nearest home of health & happiness.

Work for us

Ready for a healthy challenge? Join us today.



Members of the Press

If you are a journalist and require some assistance with features on our products, our stores or any other aspect of Holland & Barrett Retail Ltd, please contact Pegasus PR on 01273 712 000 or email hollandandbarrett@pegasuspr.co.uk.


Franchise

As a Holland & Barrett franchise partner, you will share the benefits of over 145 years of experience in the health supplement industry. We offer one of the most extensive staff-training programmes in the retail industry, an unparalleled range of natural health food products, as well as an intense commitment to quality goods at exceptional values. When it comes to franchise partners, Holland & Barrett is the natural choice.


You can learn more right here

 

Call us


Customer Enquiries: 0370 606 6606

(Open 8:30am - 8:00pm Monday to Friday, 9:00am - 5:00pm on Saturday and 10:00am - 5:00pm Sunday)


International callers: +44 1283 560 011

Email us


Health and Product Information

For health and product related queries email us at healthinformation@hollandandbarrett.com


Store Support and Customer Service

For all store support and customer service queries email us at customerservices@hollandandbarrett.com.

Write to us


We love receiving letters. After all, no one seems to write any more - makes us feel special. Write to us at:


Customer Care Team
Samuel Ryder House
Barling Way
Eliot Park
Nuneaton
Warwickshire
CV10 7RH

The voucher code box can be found towards the bottom of the basket page. You can enter voucher and rewards for life codes here to redeem your discount!

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