Delivery & Returns

UK Delivery

Standard Delivery

Standard Delivery £2.99 on all orders or FREE when you spend £20.


Orders are usually delivered within 4 working days between 8am - 9pm via our selected courier Hermes.

Next Day Delivery

£3.99 delivery charge for Next Day Delivery. Order by 7pm for next day delivery, 7 days a week! (orders placed after 7pm will be delivered on the following day).

Once you have received your order dispatch email you will be able to track your UK delivery via the myHermes Tracking App available to download on iTunes or Android.

Click & Collect

Collect from store

Order online by 5pm today and we’ll deliver to your chosen Holland & Barrett store FREE for you to collect by 2pm tomorrow. Orders placed after 5pm will be available to collect the following working day. Available Monday to Friday - order placed Friday will be ready to collect the following Monday.


We will notify you by email or text as soon as your order is ready to collect. We advise customers to wait until they have received confirmation before collecting their order. Please bring a copy of your order confirmation with you when collecting your order.


Our Click & Collect service is now available at the following Holland & Barrett stores.

InPost 24/7 Parcel Lockers

Collect your parcel from over 1,000 InPost Parcel Locker nationwide for FREE on ALL orders.


All of InPost’s 1,000 lockers are accessible 24/7, meaning no more queues or waiting in, enabling you to collect your parcel at your earliest convenience in as little as 7 seconds!


All of InPost’s Parcel Lockers are located in well lit, safe and secure areas with ample parking. Locations include Morrisons supermarkets, ESSO petrol stations and Transport for London sites, as well as outside retailers such as Toys R Us.


Orders placed before 7pm will be ready for collection the very next day (Monday to Friday only). Just place your order online choosing your preferred InPost locker location. On the day of collection you will receive a text and email with a unique code. Use the code at the locker to access your items.


Please note: you will have 72 hours from confirmation to collect your items before they are returned to us.


To find your nearest locker click here.


To see how easy it is to collect your parcel click here.

myHermes ParcelShop

Local Collection £2.99 from any myHermes ParcelShop, or FREE when you spend £20. Your local myHermes ParcelShop offers the ideal collection solution for your orders if you aren't at home and do not have a safe place to leave your parcels. Open from early until late for your convenience.


Parcels are usually ready to collect within 3-4 working days. You will receive a text as soon as your parcel is ready to collect. Hermes will hold parcels for 10 days before returning them to us.


To find your nearest myHermes Parcelshop click here.

International

International Delivery

International delivery charge £6.95 (including Republic of Ireland and Channel Islands). Overseas orders are delivered by Royal Mail or DPD. Please allow 10 working days for delivery.


Unfortunately we currently only deliver to the following European Countries:


We unfortunately cannot ship to the Canary Islands at this time.


Our prices do not include taxes and tariffs. Customers outside of the United Kingdom may be subject to customs fees and/or import duties and taxes, which are levied once an order reaches your country. We do not cover any additional charges for customs clearance these must be paid for by you (we have no control over these charges and cannot predict what they may be).


Customs policies vary widely from country to country; you should contact your local customs office or tax authority for information specific to your situation. Additionally, when ordering from us, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

Returns

What is your returns policy?

We're sure you'll love your purchase, but if you're not happy for any reason just return the item(s) within 30 days of ordering and we'll exchange or refund it.


You can return your unwanted purchases to us for free by simply taking the items to any of our stores, where our colleagues will be happy to help. Please bring your delivery note with you as proof of purchase.


Alternatively, you can post your unwanted item(s) back to us using the returns label supplied with your delivery note. Please ensure you enclose your delivery note in the parcel as well. To enable us to process your refund as quickly as possible, please complete the form on the back of your delivery note indicating your reason for return.


Once we have received your returned item(s) we will issue a refund to the payment method use to pay for the order. Please allow 7-10 days for the refund to show in your account.

InPost Locker Returns

Return your parcel for FREE through a national network of over 1,000 fully automated parcel lockers that are available 24/7. Simply choose your most convenient locker and return your parcel at a time that suits you, anytime day or night.


To find your nearest InPost Parcel Locker and print your returns label visit our page here.


For more information about how to return your parcel click here.

Lost or damaged parcels

If you have any lost or missing products from your order then please contact our Customer Care team; phone 0370 606 6606 or email us.


Lost parcels must be reported within 30 days of the dispatch date - we will not be liable for any loss should you fail to do this.


We take great care to ensure your items reach you in good condition. However, if you are unfortunate to receive a damaged item, just return it to us and we will happily refund or replace it. Returns can be made direct to store or using the returns label with your paperwork.

Additional Returns Information

We retain the right to request a return of the faulty products with the consignment number on the outside of your parcel, by recorded delivery to the below address, and the products will be inspected. If the fault is agreed, a full refund will be given for the returned products.


We will not be responsible for the cost of postage and packaging to return products. We recommend using a recorded delivery service for returns as we cannot be responsible for products which don't make it back to our warehouse.


Returns address:
Holland & Barrett Direct
Vitality House
Sixth Avenue
Centrum 100
Burton on Trent
DE14 2WP

 
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