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## Frequently Asked Questions

## Frequently Asked Questions

Please select a question below in order to try & find a Solution to your question.

## Shopping

## Delivery & Returns

## Ordering

## Managing Your Account

Forgotten Username or Password

How to update your name or postal address

How to change your email address

## rewards for life

### Shopping

## Shop by Category

You can start your shopping journey by selecting one of the categories from the menu at the top of the page. If you cannot find a particular category, try using our online search facility at the top of the page.

## Searching for Products

To search for the product you require, simply type in the name or number of the product which you are searching for at the top of the page and select "Go".

If you cannot find a particular product you are searching for, please contact us and we will endeavour to find the product for you.

## Request a Catalogue

You can use our online catalogue request form. Alternatively, give our Customer Service Team a call on 0370 606 6606 (Open 8:45am - 8:00pm Monday to Friday and 9:00am - 5:00pm Saturday Only).

### Ordering

## Methods of Ordering

Holland & Barrett gives you 3 easy options to place an order. You may do one of the following;

**1. Order Online**

**2. Order by Phone** on 0370 606 6606

8:00am - 8:00pm Monday to Friday

9:00am - 5:00pm Saturday

Closed Sunday

**3. Order via Post** you may send us a cheque via post to place an order. If you wish to pay by cheque please mail your payment along with your name, address, phone number and order description to:

Holland & Barrett Direct

Samuel Ryder House

Barling Way

Eliot Park

Nuneaton

Warwickshire

CV10 7RH

Please specify which product(s) you are ordering and where you would like your order to be delivered.

Please be aware that placing your order using a cheque may mean a delay in delivery time as we need to make sure that payment clears to our bank.

## Payment types

hollandandbarrett.com accepts the following payment types; Visa Debit/Credit, MasterCard Debit/Credit, Maestro & PayPal.

In addition, we also accept orders placed using cheque payment. If you wish to pay by cheque please mail your payment along with your name, address, phone number and order description to:

Holland & Barrett Direct

Samuel Ryder House

Barling Way

Eliot Park

Nuneaton

Warwickshire

CV10 7RH

Please specify which product(s) you are ordering and where you would like your products to be despatched to.

Please be aware that placing your order using a cheque may mean a delay in delivery time as we need to make sure that payment clears to our bank.

## Place an Order

Take a look at our How to Order page to make sure you get the best help available.

## Track My Order

If you created an account with us you will be able to view your order history & track any newly placed orders in the relevant section of your account (orders placed before 31st August 2012 will not be available). Once you have placed and order regardless of if you created an account you will receive a confirmation of order & confirmation of despatch emails to the emails address provided during checkout

## Money Back Guarantee

We are proud of the quality of our goods and as such, if you find that your goods arrive with you in an unsatisfactory condition, return the unopened goods to the following address and we will process a full refund for the returned part;

Holland & Barrett Direct

Samuel Ryder House

Barling Way

Eliot Park

Nuneaton

Warwickshire

CV10 7RH

Our products are manufactured under the most stringent conditions which allows us to guarantee every product that we sell.

This guarantee does not affect your statutory rights.

## Quantity Policy

We reserve the right to limit quantities. Quantities larger than 30 per product cannot be processed through our website.

Please contact a customer service representative to assist you with your order on 0370 606 6606 (Open 8:45am - 8:00pm Monday to Friday and 9:00am - 5:00pm Saturday Only).

For International orders call +44 1283 560 011.

## Coupon Redemption

If you have a promotional coupon, you can redeem it against your order. Simply ensure you enter the coupon code in the “apply coupon/vouchers” section of the basket. Once you have entered your coupon select “redeem”, we will confirm the validity of your coupon. You will then see the coupon in your order summary along with any value deducted or loyalty points added to your order

### Delivery & Returns

## Delivery & Returns

**Free** delivery to any UK address when you spend £20 or more in a single transaction. Orders under £20 will incur a **£1.99** delivery charge.

Orders are usually delivered within 4 working days between 8am - 9pm via our selected courier Hermes.

## International Delivery

International delivery charge **AL6.95** (including Republic of Ireland and Channel Islands). Orders are despatched via a courier; please allow 10 working days for delivery.

Unfortunately we can currently only deliver to European Countries.

Our prices do not include taxes and tariffs. Customers outside of the United Kingdom may be subject to customs fees and/or import duties and taxes, which are levied once a order reaches your country. We do not cover any additional charges for customs clearance these must be paid for by you (we have no control over these charges and cannot predict what they may be).

Customs policies vary widely from country to country; you should contact your local customs office or tax authority for information specific to your situation. Additionally, when ordering from us, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

## Additional Delivery Information

Please note:

- All delivery timescales are subject to availability
- Your order may be despatched in more than one parcel and arrive at different times
- Working day refers to any day Monday to Saturday and excludes Sunday and bank holidays
- Delivery to the Scottish Highlands, islands and other remote areas may take longer.

If you would like to place an order, you can order online or by phone on: 00 44 1283 560 056. Alternatively you can also fax your order to 00 44 1283 560 000.

Overseas orders are delivered by Royal Mail or DPD; please allow 10 - 14 days for delivery.

### How do I Return a Product?

## Returning Supplements

We are proud of the quality of our products and as such, if you find that your products arrive with you in an unsatisfactory condition, please return the unopened products to the returns address below.

If you find any of our food products in a state not for human consumption, please contact our Customer Care team; phone 0370 606 6606 or **email us**.

Please do not send any food products back which have not been requested.

## Lost or Damaged Parcel

If you have any lost or missing products from your order then please contact our Customer Care team; phone 0370 606 6606, alternatively **email us**.

Lost parcels must be reported within 30 days of the despatch date we will not be liable for any loss should you fail to do this.

If you find your products to be damaged in transit, we are willing to offer a refund if the products are returned (within 30 days of the despatch date) to the returns address below. We will not be liable for any damage if you fail to do this.

## Additional Returns Information

We retain the right to request a return of the faulty products with the consignment number on the outside of your parcel, by recorded delivery to the below address, and the products will be inspected. If the fault is agreed, a full refund will be given for the returned products.

We will not be responsible for the cost of postage and packaging to return products. We recommend using a recorded delivery service for returns as we cannot be responsible for products which don't make it back to our warehouse.

Holland & Barrett Direct

Vitapty House

Sixth Avenue

Centrum 100

Burton on Trent

DE14 2WP

### Managing Your Account

## How to create an Account

Customers who create an account with us, will be able to save delivery and billing addresses meaning you having to enter them every time you shop with us. If you are a rewards for life member then you can also add you card to your account so that all of your reward coupons and special offers can be accessed through your account.

- simply select the "My account" link at the top of the page
- Under the section heading 'Don;t have an account with us?' select continue
- Fill out the information we require to create your account (information is mandatory unless otherwise stated)
- Select 'Register now', your information will not be submitted and your account created

You will also be able to create an account during the checkout process should you wish to do so.

If you do not wish to create an account with us, don’t worry you will still be able to shop online

## Forgotten Username or Password

If you have forgotten your username or password, simply select the "My account" link at the top of the page and enter your email address and then select the "forgotten password" link. This will trigger an email to be sent to the email address you entered. You will need to open the email we sent you and select the “forgotten password” link within the email so that we can validate that you own that email address before allowing you to create a new password. Once you are directed to hollandandbarrett.com you will be asked to create a new password between 6-12 characters long.

## Edit Account Information

If you wish to change any of the details you have registered with us, simply select the "My account" link located at the top of the page. Enter your email address and password and select "Sign In".

You will be able to update your details navigating through to the relevant sections of your account through the left hand navigation.

## How to update your name or postal address

**Login**to your account- Select ‘Edit your details’ (found on the right hand side of the page)
- Locate the relevant fields you would like to amend make your changes
- Once you have finished select the ‘Update my details’ button located near the bottom of the page
- Your details will now be successfully updated

## How to change your email address

**Login**to your account- Select ‘Edit your details’ (found on the right hand side of the page)
- Locate ‘email’ field and select ‘change email’ you will then be able to edit your email address
- Once you have finished select the ‘Update my details’ button located near the bottom of the page
- Your email address will now be successfully updated

## How to view your order history (registered customers only)

**Login**to your account- Select ‘Your Orders’ (found in the list of options on the left hand side of the page)
- You will now see a list of your orders
- To view the details of a specific order select ‘View order details’ located to the right hand side of the list of orders
- You will be taken to the order details page for the specific order

## How to view rewards for life points and coupons

**Login**to your account- Once logged in, scroll down to the ‘rewards for life overview’ section
- In this section you will be able to see how many points you have accumulated, all of your available points coupons and your coupon history

## Security Information

hollandandbarrett.com takes great pride in keeping your personal information safe and secure. We use Secure Socket Layer (SSL) technology to encrypt the information you send to us when you place your order. The information you send is encrypted on your computer, sent through the Internet as jumbled code, and decoded on our secure server. It cannot be read in transit.

We use Network Solutions to provide certification on our SSL processes. To ensure that your order is being transmitted in a secure environment, there are several visual clues displayed by your browser address bar.

In addition, we will not divulge any information we receive from customers to anyone. We will not rent, sell or give your name or credit card information or purchase history to any other company, agency or individual.

### Technical Support

## About Cookies

**Q:** What are cookies and how does hollandandbarrett.com use them?

**A:** A cookie is a small text file that hollandandbarrett.com that places on your hard drive in order to provide a more personalised
browsing experience each time you visit.

**Q:** How can I set my browser to accept cookies?

**A:** All browsers allow you to change this setting, but where you change it depends on the browser you are using:

## rewards for life

## How do I sign up for Holland & Barrett rewards for life?

If you are making a purchase online or by mail order we will pop a membership card into your order when we send it to you. Alternatively, you can visit any of our participating stores to sign up (see list below). You'll get your membership card and start earning points straight away.

Visit our Store Locator to find your nearest store.

## How many points do I receive?

Right now, we're offering an introductory 4 points for every £1 spent at Holland & Barrett. It doesn't matter whether you shop online, at store or by phone, you'll collect points on everything you purchase and still take advantage of our in store promotions. The points you collect will be based on your spend that day, after discount.

## How do I activate my card?

It's easy, Activate my card and we'll guide you through activating your card.

## Why do I need to activate my card?

Activating your card simply means that we then know that the membership belongs to you. It's just a few questions so that we know where to send your reward coupons to and how you would like us to contact you. It also means that if the card is lost or stolen we can transfer your details onto your new account so that you don't lose any points you have collected.

Activating your card also means that you will enjoy all the benefits of being a member of rewards for life. Once you have activated your card you will then start to receive your reward coupons and other information and offers from Holland & Barrett.

When you activate your card we'll add 150 points onto your account - that's £1.50 on your next reward coupon.

## When will I receive rewards?

You'll receive reward coupons regularly throughout the year. You will need to activate your card so that we know where to send the coupon to and you'll need to collect 50 points for your first reward.

## How many rewards will I receive?

We will send up to 4 reward coupons a year.

## How can I spend my rewards?

This is the best bit. You can spend your rewards on any product of your choice in store. Simply pick your favourite product and we'll take the value of your coupon off the cost of your product - simple !!

## What do I do if I lose my card?

If you should lose your rewards for life card, simply collect a replacement card next time you're in store or call our rewards for life team on 0370 606 6606 and we’ll pop one in the post for you.

## Can I collect points if I don't have my card with me when purchasing?

It's best to carry your membership card with you so that you have your membership details to hand but if you forget, we'll do our best to find your membership number on our system so that we can add your points to your account.

## How can I keep track of how many points I have collected?

On the bottom of your receipt we will show you how many points you collected for that purchase. You can find out your total points balance by visiting the 'My Account' section on our website **www.hollandandbarrett.com** or by calling the rewards for life team 0370 606 6606 . Alternatively you can email us **rewardsforlife@hollandandbarrett.com**.

## How do I change my personal details?

We'll be happy to update your personal details if you call our rewards for life team on 0370 606 6606 and we'll be happy to help you.

## Can my partner have a card?

Of course. Everybody can join rewards for life. They can sign up online, in store or by mail order. At this time we cannot combine your accounts or provide you with more than one card for the same account but if you want to save points to the same account we have provided you with a card and key fob to share.

## What do you do with my data?

Your privacy is very important to us, that's why we'll take great care with any personal information you share with us and will never release these details to any company outside of the NBTY Group.

However, we would like to use the information you share with us to keep you up to date with the range of products and services we offer and to help make shopping with us easier. This includes news of events, promotions, offers, product launches and special activity relating to your rewards for life membership. We may contact you by email, post, text message or phone. We are constantly looking to improve our business and the service we offer so from time to time we may contact you to get your feedback or for research purposes. However, we will always give you the option of how you want to be contacted and if you do not wish to be contacted by us, we will respect this.

We will continue to send you your reward coupon even if you choose not to receive any other information from us.

## Why do you need my email address?

Being the UK's leading health food store, we have been 'green' for years, well before it became fashionable. We are committed to reducing the impact we have on our environment and the world we live in. We would prefer to send you information including your reward coupon by email to help with this.

We will not bombard you with emails but will send you information about things that we think will be of interest to you and of course your reward coupon. You can unsubscribe at any time if you do not wish to continue to receive emails and still continue to collect points.

## I can't activate my card online.

The activation page will guide you through what you need to do and it's very easy. However, if you are experiencing difficulties you can contact the rewards for life helpline on 0370 606 6606 or pop into your local store and they will be able to help too.

## Where can I find the rewards for life terms & conditions?

rewards for life terms & conditions

## Which of our stores stock chilled & frozen food?

A large number of our stores stock chilled & frozen food. Stockist stores are listed A - Z below. You can find the exact location of one of our stores by using Store Locator.

Store Name | Chiller | Freezer | Store Locator |
---|---|---|---|

Aberdare | Yes | Yes | Find the store |

Aberdeen | Yes | Yes | Find the store |

Abergavenny | Yes | No | Find the store |

Aberystwyth | Yes | Yes | Find the store |

Abingdon | Yes | Yes | Find the store |

Aldershot | Yes | Yes | Find the store |

Alton | Yes | Yes | Find the store |

Amersham | Yes | Yes | Find the store |

Andover | Yes | Yes | Find the store |

Angel Islington | Yes | Yes | Find the store |

Ashford | Yes | Yes | Find the store |

Ashington | Yes | Yes | Find the store |

Aylesbury | Yes | Yes | Find the store |

Baker Street | Yes | Yes | Find the store |

Bakewell | Yes | Yes | Find the store |

Balham | Yes | Yes | Find the store |

Banbury | Yes | Yes | Find the store |

Bangor | Yes | Yes | Find the store |

Barking | Yes | Yes | Find the store |

Barkingside | Yes | Yes | Find the store |

Barnet | Yes | Yes | Find the store |

Barnstaple | Yes | Yes | Find the store |

Barry | Yes | Yes | Find the store |

Basildon | Yes | Yes | Find the store |

Basingstoke | Yes | Yes | Find the store |

Bath | Yes | Yes | Find the store |

Battle | Yes | Yes | Find the store |

Bearwood | Yes | Yes | Find the store |

Beaumont Leys | Yes | Yes | Find the store |

Beccles | Yes | Yes | Find the store |

Beckenham | Yes | Yes | Find the store |

Bedford | Yes | Yes | Find the store |

Beeston | Yes | Yes | Find the store |

Belper | Yes | No | Find the store |

Berwick | Yes | Yes | Find the store |

Beverley | Yes | Yes | Find the store |

Bexhill | Yes | Yes | Find the store |

Bexley Heath | Yes | Yes | Find the store |

Bicester | Yes | Yes | Find the store |

Billericay | Yes | Yes | Find the store |

Bilston | Yes | Yes | Find the store |

Bishop Auckland | Yes | Yes | Find the store |

Blackheath | Yes | Yes | Find the store |

Blackpool | Yes | Yes | Find the store |

Blackwood | Yes | Yes | Find the store |

Blandford Forum | Yes | Yes | Find the store |

Bletchley | Yes | Yes | Find the store |

Bloomsbury | Yes | No | Find the store |

Bluewater | Yes | No | Find the store |

Blyth | Yes | Yes | Find the store |

Bodmin | Yes | Yes | Find the store |

Bognor Regis | Yes | Yes | Find the store |

Bolton | Yes | Yes | Find the store |

Bootle | Yes | No | Find the store |

Borough | Yes | No | Find the store |

Boscombe | Yes | Yes | Find the store |

Boston | Yes | Yes | Find the store |

Bournemouth Comm | Yes | Yes | Find the store |

Bracknell | Yes | Yes | Find the store |

Bradford | Yes | Yes | Find the store |

Braehead | Yes | Yes | Find the store |

Braintree | Yes | Yes | Find the store |

Brecon | Yes | Yes | Find the store |

Brent Cross | Yes | Yes | Find the store |

Brentwood | Yes | Yes | Find the store |

Bridgend | Yes | Yes | Find the store |

Bridgnorth | Yes | Yes | Find the store |

Bridgwater | Yes | Yes | Find the store |

Bridlington | Yes | No | Find the store |

Brighton London Rd | Yes | Yes | Find the store |

Brighton TC | Yes | Yes | Find the store |

Bristol Broadmead | Yes | Yes | Find the store |

Bristol Clifton Down | Yes | Yes | Find the store |

Brixham | Yes | Yes | Find the store |

Bromsgrove | Yes | Yes | Find the store |

Broughty Ferry | Yes | Yes | Find the store |

Bude | Yes | Yes | Find the store |

Bull Ring | Yes | Yes | Find the store |

Burgess Hill | Yes | Yes | Find the store |

Burton | Yes | Yes | Find the store |

Bury | Yes | Yes | Find the store |

Bury St Edmunds | Yes | No | Find the store |

Buxton | Yes | Yes | Find the store |

Cabot Circus Bristol | Yes | Yes | Find the store |

Caernarfon | Yes | Yes | Find the store |

Caerphilly | Yes | Yes | Find the store |

Camberley | Yes | Yes | Find the store |

Camberwell Green | Yes | Yes | Find the store |

Cambridge Grafton | Yes | Yes | Find the store |

Cambridge Lion Yard | Yes | Yes | Find the store |

Camden | Yes | Yes | Find the store |

Cameron Toll | Yes | Yes | Find the store |

Cannock | Yes | Yes | Find the store |

Canterbury | Yes | Yes | Find the store |

Cardiff | Yes | Yes | Find the store |

Cardiff Queen Street | Yes | Yes | Find the store |

Carlisle | Yes | Yes | Find the store |

Castleford | Yes | Yes | Find the store |

Caterham | Yes | No | Find the store |

Catford | Yes | Yes | Find the store |

Chard | Yes | Yes | Find the store |

Charing Cross | Yes | No | Find the store |

Chatham | Yes | Yes | Find the store |

Chatham Outlet | Yes | Yes | Find the store |

Cheapside | Yes | Yes | Find the store |

Chelmsford | Yes | Yes | Find the store |

Cheltenham | No | Yes | Find the store |

Chester Foregate Street | Yes | Yes | Find the store |

Chesterfield | Yes | Yes | Find the store |

Chesterfield Dobbies | Yes | Yes | Find the store |

Chichester | Yes | Yes | Find the store |

Chippenham | Yes | Yes | Find the store |

Chiswick 2 | Yes | Yes | Find the store |

Chorlton Cum Hardy | Yes | Yes | Find the store |

Christchurch | No | Yes | Find the store |

Clacton | Yes | Yes | Find the store |

Clapham | Yes | Yes | Find the store |

Clevedon | No | Yes | Find the store |

Clydebank | Yes | Yes | Find the store |

Cobham | Yes | Yes | Find the store |

Colchester | Yes | Yes | Find the store |

Colwyn Bay | Yes | Yes | Find the store |

Corporation Square | Yes | Yes | Find the store |

Covent Garden | Yes | No | Find the store |

Coventry 1 | Yes | Yes | Find the store |

Coventry 2 | Yes | Yes | Find the store |

Crawley | Yes | Yes | Find the store |

Crewe | Yes | Yes | Find the store |

Cribbs Causeway | Yes | No | Find the store |

Croydon W/Gift | Yes | Yes | Find the store |

Cumbernauld | Yes | Yes | Find the store |

Cwmbran | Yes | No | Find the store |

Dalston Cross | Yes | Yes | Find the store |

Dartford | Yes | Yes | Find the store |

Denbigh | Yes | Yes | Find the store |

Derby | Yes | Yes | Find the store |

Devizes | Yes | Yes | Find the store |

Didcot | Yes | Yes | Find the store |

Didsbury | Yes | Yes | Find the store |

Diss | Yes | Yes | Find the store |

Doncaster | Yes | Yes | Find the store |

Dorchester | Yes | Yes | Find the store |

Douglas Isle of Man | Yes | Yes | Find the store |

Dover | Yes | Yes | Find the store |

Droitwich | Yes | Yes | Find the store |

Dudley | Yes | Yes | Find the store |

Dumfries | Yes | Yes | Find the store |

Dundee Overgate Centre | Yes | Yes | Find the store |

Dunfermline | Yes | Yes | Find the store |

Dunstable | Yes | Yes | Find the store |

Durham | Yes | Yes | Find the store |

Ealing Broadway | Yes | Yes | Find the store |

Ealing Central | Yes | Yes | Find the store |

Earls Court Road | Yes | Yes | Find the store |

East Grinstead | Yes | Yes | Find the store |

East Ham | Yes | Yes | Find the store |

East Kilbride | Yes | Yes | Find the store |

Eastbourne | Yes | Yes | Find the store |

Eastleigh | Yes | Yes | Find the store |

Ebbw Vale | Yes | Yes | Find the store |

Edgware | Yes | Yes | Find the store |

Edinburgh Princes St | Yes | Yes | Find the store |

Edinburgh Rose St | Yes | Yes | Find the store |

Edmonton Green | Yes | Yes | Find the store |

Elgin | Yes | Yes | Find the store |

Ellesmere Port | Yes | Yes | Find the store |

Eltham | Yes | Yes | Find the store |

Ely | Yes | Yes | Find the store |

Enfield | Yes | Yes | Find the store |

Epping | Yes | Yes | Find the store |

Epsom | Yes | Yes | Find the store |

Erdington | Yes | Yes | Find the store |

Evesham | Yes | No | Find the store |

Exeter Bedford | Yes | Yes | Find the store |

Exmouth | Yes | Yes | Find the store |

Fakenham | Yes | Yes | Find the store |

Falkirk | Yes | Yes | Find the store |

Falmouth | Yes | Yes | Find the store |

Fareham | Yes | Yes | Find the store |

Farnham | Yes | Yes | Find the store |

Felixstowe | Yes | Yes | Find the store |

Feltham | Yes | Yes | Find the store |

Fenchurch Street | Yes | No | Find the store |

Ferndown | Yes | Yes | Find the store |

Folkestone | Yes | No | Find the store |

Frome | Yes | Yes | Find the store |

Fulham | Yes | Yes | Find the store |

Gainsborough | Yes | Yes | Find the store |

Galashiels | Yes | Yes | Find the store |

Glasgow Buchanan | Yes | Yes | Find the store |

Glasgow Queen St | Yes | Yes | Find the store |

Glasgow Sauchiehall | Yes | Yes | Find the store |

Glenrothes | Yes | Yes | Find the store |

Gloucester | Yes | No | Find the store |

Gloucester Quays | Yes | Yes | Find the store |

Grantham | Yes | Yes | Find the store |

Gravesend | Yes | Yes | Find the store |

Grays | Yes | Yes | Find the store |

Greenock | Yes | Yes | Find the store |

Gretna | No | Yes | Find the store |

Grimsby | Yes | Yes | Find the store |

Guildford | Yes | Yes | Find the store |

Hackney | Yes | Yes | Find the store |

Hailsham | Yes | Yes | Find the store |

Halesowen | Yes | Yes | Find the store |

Halifax | Yes | Yes | Find the store |

Hanley | Yes | Yes | Find the store |

Harborne | Yes | Yes | Find the store |

Harlow | Yes | Yes | Find the store |

Harrow | Yes | Yes | Find the store |

Hastings | Yes | Yes | Find the store |

Hatfield | Yes | Yes | Find the store |

Havant | Yes | Yes | Find the store |

Haverfordwest | Yes | No | Find the store |

Haverhill | Yes | Yes | Find the store |

Haywards Heath | Yes | Yes | Find the store |

Headington | Yes | Yes | Find the store |

Hemel Hempstead | Yes | Yes | Find the store |

Hempstead Valley | Yes | Yes | Find the store |

Hereford | Yes | Yes | Find the store |

Hertford | Yes | Yes | Find the store |

Hexham | Yes | Yes | Find the store |

High Holborn | Yes | Yes | Find the store |

High Wycombe | Yes | Yes | Find the store |

Hillsborough | Yes | Yes | Find the store |

Hinckley | Yes | Yes | Find the store |

Holloway Road | Yes | Yes | Find the store |

Horsham | Yes | No | Find the store |

Hounslow | Yes | Yes | Find the store |

Hove | Yes | Yes | Find the store |

Hucknall | Yes | Yes | Find the store |

Huddersfield | Yes | Yes | Find the store |

Hull WFG | Yes | Yes | Find the store |

Huntingdon | Yes | Yes | Find the store |

Hyde | Yes | Yes | Find the store |

Ilford | Yes | Yes | Find the store |

Ilkeston | Yes | Yes | Find the store |

Ilkley | Yes | Yes | Find the store |

Inverness | Yes | Yes | Find the store |

Ipswich Butter Mkt | Yes | Yes | Find the store |

Ipswich Westgate | Yes | Yes | Find the store |

Islington | Yes | Yes | Find the store |

Kendal | Yes | Yes | Find the store |

Kensington High St | Yes | No | Find the store |

Kettering | Yes | Yes | Find the store |

Kidderminster | Yes | Yes | Find the store |

Kilburn | Yes | Yes | Find the store |

Kilmarnock | Yes | No | Find the store |

Kings Heath | Yes | Yes | Find the store |

Kings Lynn | Yes | Yes | Find the store |

Kingsbridge | Yes | Yes | Find the store |

Kingston | Yes | Yes | Find the store |

Kirkcaldy | Yes | Yes | Find the store |

Knightsbridge | Yes | No | Find the store |

Lakeside | Yes | Yes | Find the store |

Lanark | Yes | Yes | Find the store |

Lancaster | Yes | Yes | Find the store |

Leadenhall Gracechurch | Yes | No | Find the store |

Leamington Spa | Yes | Yes | Find the store |

Leatherhead | Yes | Yes | Find the store |

Leeds Bond Street | Yes | Yes | Find the store |

Leeds Merrion | Yes | Yes | Find the store |

Leicester Highcross | Yes | Yes | Find the store |

Leighton Buzzard | Yes | Yes | Find the store |

Leominster | Yes | Yes | Find the store |

Letchworth | Yes | Yes | Find the store |

Lewes | Yes | Yes | Find the store |

Lewisham | Yes | Yes | Find the store |

Lichfield | Yes | No | Find the store |

Lincoln | Yes | Yes | Find the store |

Liverpool Bold St | Yes | Yes | Find the store |

Liverpool Street | Yes | No | Find the store |

Liverpool Whitechapel | Yes | Yes | Find the store |

Livingston | Yes | No | Find the store |

Llandudno | Yes | Yes | Find the store |

Llanelli | Yes | Yes | Find the store |

Long Eaton | Yes | Yes | Find the store |

Looe | Yes | Yes | Find the store |

Loughborough | Yes | Yes | Find the store |

Loughton | Yes | Yes | Find the store |

Louth | Yes | Yes | Find the store |

Lowry Outlet | Yes | Yes | Find the store |

Ludgate Circus | Yes | No | Find the store |

Luton | Yes | Yes | Find the store |

Lymington | Yes | No | Find the store |

Macclesfield | Yes | Yes | Find the store |

Maidenhead | Yes | Yes | Find the store |

Maidstone | Yes | No | Find the store |

Manchester Market St | Yes | Yes | Find the store |

Manchester St Anns | Yes | Yes | Find the store |

Mansfield | Yes | Yes | Find the store |

Mansfield Outlet | Yes | Yes | Find the store |

Marble Arch | Yes | No | Find the store |

March | Yes | Yes | Find the store |

Market Harborough | Yes | Yes | Find the store |

Matlock | Yes | Yes | Find the store |

Meadowhall | Yes | Yes | Find the store |

Melton Mowbray | Yes | Yes | Find the store |

Merryhill | Yes | Yes | Find the store |

Merthyr Tydfil | Yes | Yes | Find the store |

Metro Green Mall | Yes | Yes | Find the store |

Middlesborough | Yes | Yes | Find the store |

Middleton | Yes | Yes | Find the store |

Milngavie | Yes | Yes | Find the store |

Milton Keynes | Yes | Yes | Find the store |

Monmouth | Yes | No | Find the store |

Moorgate | Yes | No | Find the store |

Morecombe | Yes | Yes | Find the store |

Motherwell | Yes | Yes | Find the store |

Mussleburgh | Yes | Yes | Find the store |

Muswell Hill | Yes | Yes | Find the store |

Nailsea | Yes | No | Find the store |

Nantwich | Yes | No | Find the store |

Neath | Yes | No | Find the store |

New Milton | Yes | Yes | Find the store |

Newbury | Yes | Yes | Find the store |

Newcastle | Yes | Yes | Find the store |

Newcastle Eldon Sq | Yes | Yes | Find the store |

Newcastle U Lyme | Yes | Yes | Find the store |

Newport | Yes | Yes | Find the store |

Newport IOW | Yes | Yes | Find the store |

Newton Abbot | Yes | Yes | Find the store |

Newton Mearns | Yes | Yes | Find the store |

North Finchley | Yes | Yes | Find the store |

North Shields | Yes | Yes | Find the store |

Northallerton | Yes | Yes | Find the store |

Northampton | Yes | Yes | Find the store |

Northfield | Yes | Yes | Find the store |

Northwich | Yes | Yes | Find the store |

Norwich | Yes | Yes | Find the store |

Norwich Chapelfields | Yes | Yes | Find the store |

Notting Hill | Yes | No | Find the store |

Nottingham Clumber Street | Yes | Yes | Find the store |

Nottingham Lister | Yes | Yes | Find the store |

Nuneaton | Yes | Yes | Find the store |

Ocean Terminal | Yes | Yes | Find the store |

Oldham | Yes | Yes | Find the store |

Ormskirk | Yes | Yes | Find the store |

Orpington | Yes | Yes | Find the store |

Oxford Golden Cross | Yes | Yes | Find the store |

Oxford Street | Yes | No | Find the store |

Oxford Summertown | Yes | Yes | Find the store |

Oxford Westgate | Yes | Yes | Find the store |

Paignton | Yes | Yes | Find the store |

Paisley | Yes | Yes | Find the store |

Pallasades | Yes | Yes | Find the store |

Palmers Green | Yes | Yes | Find the store |

Parkhead Forge | Yes | Yes | Find the store |

Peak Village | Yes | Yes | Find the store |

Peckham | Yes | Yes | Find the store |

Penrith | Yes | Yes | Find the store |

Penzance | Yes | Yes | Find the store |

Perry Barr | Yes | Yes | Find the store |

Pershore | Yes | Yes | Find the store |

Perth | Yes | Yes | Find the store |

Peterborough | Yes | Yes | Find the store |

Pimlico | Yes | Yes | Find the store |

Plymouth RP | Yes | Yes | Find the store |

Pontypridd | Yes | Yes | Find the store |

Poole | Yes | Yes | Find the store |

Port Talbot | Yes | Yes | Find the store |

Porthcawl | Yes | Yes | Find the store |

Portsmouth | Yes | Yes | Find the store |

Preston | Yes | Yes | Find the store |

Putney | Yes | Yes | Find the store |

Queensway | Yes | Yes | Find the store |

Ramsgate | Yes | Yes | Find the store |

Rayleigh | Yes | Yes | Find the store |

Reading Broad St | Yes | Yes | Find the store |

Reading Oracle | Yes | Yes | Find the store |

Reading Union | Yes | Yes | Find the store |

Redditch | Yes | Yes | Find the store |

Rhyl | Yes | Yes | Find the store |

Richmond | Yes | Yes | Find the store |

Ringwood | Yes | Yes | Find the store |

Roath-Cardiff | Yes | Yes | Find the store |

Rochdale | Yes | Yes | Find the store |

Rochester | Yes | Yes | Find the store |

Romford | Yes | Yes | Find the store |

Ross on Wye | Yes | Yes | Find the store |

Rotherham | Yes | Yes | Find the store |

Rugby | Yes | Yes | Find the store |

Runcorn | Yes | No | Find the store |

Rustington | Yes | Yes | Find the store |

Ryde IOW | Yes | Yes | Find the store |

Rye | Yes | Yes | Find the store |

Saffron Walden | Yes | Yes | Find the store |

Sale | Yes | Yes | Find the store |

Salford | Yes | Yes | Find the store |

Scarborough | Yes | Yes | Find the store |

Scunthorpe | Yes | Yes | Find the store |

Selby | Yes | Yes | Find the store |

Sevenoaks | Yes | Yes | Find the store |

Shaftesbury | Yes | Yes | Find the store |

Shandwick Place | Yes | Yes | Find the store |

Sheerness | Yes | Yes | Find the store |

Sheffield BP | Yes | Yes | Find the store |

Sheldon | Yes | Yes | Find the store |

Shepherds Bush | Yes | Yes | Find the store |

Shirley | Yes | Yes | Find the store |

Shirley Road | Yes | Yes | Find the store |

Shrewsbury | Yes | Yes | Find the store |

Sidmouth | Yes | Yes | Find the store |

Silverburn | Yes | Yes | Find the store |

Sittingbourne | Yes | Yes | Find the store |

Skegness | Yes | Yes | Find the store |

Skipton | Yes | Yes | Find the store |

Slough | Yes | Yes | Find the store |

South Shields | Yes | Yes | Find the store |

Southall | Yes | Yes | Find the store |

Southampton | Yes | Yes | Find the store |

Southampton Above Bar | Yes | Yes | Find the store |

Southampton Row | Yes | No | Find the store |

Southend | Yes | Yes | Find the store |

Southport | Yes | Yes | Find the store |

Southsea | Yes | No | Find the store |

Spalding Outlet | Yes | Yes | Find the store |

St Albans | Yes | Yes | Find the store |

St Andrews | Yes | Yes | Find the store |

St Annes | Yes | Yes | Find the store |

St Austell | Yes | Yes | Find the store |

St Ives | Yes | Yes | Find the store |

St Neots | Yes | Yes | Find the store |

Stafford | Yes | Yes | Find the store |

Staines | Yes | Yes | Find the store |

Stamford | Yes | Yes | Find the store |

Stevenage | Yes | Yes | Find the store |

Stirling | Yes | Yes | Find the store |

Stockport | Yes | Yes | Find the store |

Stoke | Yes | Yes | Find the store |

Stourbridge | Yes | Yes | Find the store |

Stourport | Yes | No | Find the store |

Stowmarket | Yes | No | Find the store |

Strand London | Yes | No | Find the store |

Stratford E London | Yes | Yes | Find the store |

Stratford Upon Avon | Yes | No | Find the store |

Streatham | Yes | Yes | Find the store |

Stretford | Yes | Yes | Find the store |

Stroud | Yes | Yes | Find the store |

Sunderland | Yes | Yes | Find the store |

Surrey Quays | Yes | Yes | Find the store |

Sutton | Yes | Yes | Find the store |

Sutton Coldfield | Yes | Yes | Find the store |

Swanley | Yes | Yes | Find the store |

Swansea | Yes | Yes | Find the store |

Swindon | Yes | Yes | Find the store |

Swindon Outlet | Yes | Yes | Find the store |

Tamworth | Yes | Yes | Find the store |

Taunton | Yes | Yes | Find the store |

Tavistock | Yes | Yes | Find the store |

Teignmouth | Yes | Yes | Find the store |

Telford | Yes | Yes | Find the store |

Tenby | Yes | Yes | Find the store |

Tewkesbury | Yes | Yes | Find the store |

The Moor Sheffield | Yes | Yes | Find the store |

Thirsk | Yes | Yes | Find the store |

Thornbury | Yes | No | Find the store |

Tonbridge | Yes | Yes | Find the store |

Tooting | Yes | Yes | Find the store |

Torquay | Yes | Yes | Find the store |

Totnes | Yes | Yes | Find the store |

Tottenham Court Road | Yes | No | Find the store |

Trentham Gardens | Yes | Yes | Find the store |

Trowbridge | Yes | Yes | Find the store |

Truro | Yes | No | Find the store |

Truro Paydar Street | Yes | Yes | Find the store |

Tunbridge Wells CR | Yes | Yes | Find the store |

Twickenham | Yes | Yes | Find the store |

Upton Park | Yes | Yes | Find the store |

Uxbridge | Yes | Yes | Find the store |

Victoria Place | Yes | No | Find the store |

Victoria Street | Yes | No | Find the store |

Villiers Street | Yes | Yes | Find the store |

Wakefield | Yes | Yes | Find the store |

Wallasey | Yes | Yes | Find the store |

Walsall | Yes | Yes | Find the store |

Waltham Cross | Yes | Yes | Find the store |

Walthamstow | Yes | Yes | Find the store |

Walton | Yes | Yes | Find the store |

Walworth Road | Yes | Yes | Find the store |

Wandsworth | Yes | Yes | Find the store |

Warminster | Yes | Yes | Find the store |

Warrington | Yes | No | Find the store |

Warwick | Yes | Yes | Find the store |

Washington | Yes | Yes | Find the store |

Watford | Yes | Yes | Find the store |

Wellingborough | Yes | Yes | Find the store |

Wellington | Yes | Yes | Find the store |

Wells | Yes | Yes | Find the store |

Welwyn Garden City | Yes | Yes | Find the store |

Wembley | Yes | Yes | Find the store |

West Bromwich | Yes | Yes | Find the store |

West Ealing | Yes | Yes | Find the store |

West One | Yes | No | Find the store |

Weston-super-Mare | Yes | Yes | Find the store |

Westwood Cross | Yes | Yes | Find the store |

Weymouth | Yes | Yes | Find the store |

Whitby | Yes | Yes | Find the store |

Whiteley Village | Yes | Yes | Find the store |

Whitley Bay | Yes | Yes | Find the store |

Widnes | Yes | Yes | Find the store |

Wigan | Yes | Yes | Find the store |

Wilmslow | Yes | Yes | Find the store |

Wimbledon | Yes | Yes | Find the store |

Winchester | Yes | Yes | Find the store |

Windsor | Yes | Yes | Find the store |

Wisbech | Yes | Yes | Find the store |

Witham | Yes | Yes | Find the store |

Witney | Yes | Yes | Find the store |

Woking | Yes | Yes | Find the store |

Wolverhampton | Yes | Yes | Find the store |

Wood Green | Yes | Yes | Find the store |

Woolwich | Yes | Yes | Find the store |

Worcester | Yes | Yes | Find the store |

Worksop | Yes | Yes | Find the store |

Worthing | Yes | Yes | Find the store |

Wrexham | Yes | Yes | Find the store |

Yate | Yes | Yes | Find the store |

Yeovil | Yes | Yes | Find the store |

York | Yes | Yes | Find the store |

York Outlet | Yes | Yes | Find the store |