- Working at Holland & Barrett
Welcome to Holland & Barrett Careers
Working at Holland & Barrett
Welcome to the Holland & Barrett careers page. If you have a passion for healthy living and want to make a difference to our customers then come and join Europe's largest health and natural food retailer. You can choose to work at the following: One of our nationwide stores or within our Store Support Centres based in Nuneaton, or in Burton Upon Trent
Any role with us is a natural career move.
Holland & Barrett
We are Europe's leading retailer of vitamins, minerals and herbal supplements. Holland & Barrett was acquired by NBTY Europe in 1997.
We have the benefit of over 80 years of experience in the health supplement industry. We also offer one of the most extensive staff-training programmes in the retail industry, an unparalleled range of natural health food products, as well as an intense commitment to quality goods at exceptional value.
We apply those many years experience to bring our customers the most advanced formulas nutritional science has to offer. Everyday our scientists, working with the finest ingredients sourced from around the world, are searching to develop the breakthrough formulas of the future.
The original values set down all those years ago remain the same today and we remain committed to education and advice, a wide product range, quality assurance and everyday low prices.
We have also recently expanded into South Africa, Malta, Hungary, Dubai, Cyprus and Singapore through our franchising programme.
About NBTY Europe
NBTY Europe is part of the NBTY, Inc. group - the world's leading nutritional supplements' manufacturer.
NBTY Europe comprises more than 650 Holland & Barrett stores (hollandandbarrett.com) , including over 40 stores in the Republic of Ireland (hollandandbarrett.ie) , and we are a familiar sight across nearly every town and city with new outlets opening all the time.
We have over 45 GNC stores (gnc.co.uk) in the UK and we are looking to grow the portfolio of stores during the next year.
We have over 100 De Tuinen stores (detuinen.nl) in the Netherlands, which sell health foods, vitamins, minerals, nutritional and herbal supplements and lifestyle products.
Whichever of our brands you work for, our Store Managers are the heartbeat of our business. You will be responsible for driving sales and profit within store through the delivery of exceptional customer service, stock management and fantastic people management skills.
We take great pride in the level of product knowledge our Sales Associates have and their understanding of our customers individual needs. As Store Manager you will lead from the front in getting your team to the required standard.
In return we will offer you a competitive benefits package and, as a company that is continually growing, some fantastic career opportunities.
The Supervisor plays an important role supporting our Store Managers within our business. As part of the management team, you will be responsible for driving sales through the delivery of exceptional customer service and working with the Sales Associates on their development through our training courses. Our Supervisors are our Managers of the future and our Training and Development programmes are aimed at supporting Supervisors who want to be on our succession plan to go on and ultimately manage a store of their own.
Our Sales Associates are right at the core of our business. We look for Sales Associates who love to work with customers, understand their needs and are passionate about our products and business. Once you complete your induction training, you will gain knowledge which provides a comprehensive overview of our product range so that you feel confident in engaging our customer's on the benefits of a wide range of products. Many of our Store Managers started out as Sales Associates and we are developing various Career Programmes to support our Sales Associates development to make them Managers of the future.
As either an Area Sales Manager or a Regional Sales Manager, you will be the first point of contact for our stores, whether this is conducting a store visit to advise on sales and standards, or dealing with our customers to ensure they are provided with an excellent customer experience. In a field based role, you are responsible for ensuring that the stores portray the professional image we would expect and that all our store associates are trained to the highest level of professional excellence.
Our Store Support Centres
Working to support our vast network of stores we have a number of key business areas that work with the common aim of growing our business and helping our stores serve our customers.
We have two Store Support Centres based in Nuneaton, Warwickshire and in Burton Upon Trent, Staffordshire.
Due to our growing business we are always looking for commercially minded Category Managers (Buyers) and Product Managers (Assistant Buyers) to join our team. Within buying no two days are ever the same and our Category Managers have the chance to influence our business with the commercial decisions they make on a daily basis.
As one of our fastest growing departments, the marketing team is split into four areas and includes Store Marketing, E Commerce Marketing, CRM Marketing (who look after our loyalty card schemes) and our PR team.
Central Operations (Nuneaton)
Our Central Operations team supports our stores and field teams and is critical to the smooth running of our stores. Within Central Operations we have a Customer Service team who are on hand to deal with any customer queries and we have trained nutritionists to offer advice.
With over 6000 employees our HR team maintains our people values within the business. The team offers first line support for our stores whilst overseeing our people strategy and upholding first class employee relations.
Property and Legal (Nuneaton)
Despite a difficult economic climate we have continued to grow to over 1000 stores, and we are continually looking for new sites. Our Property and Legal teams service the needs of the property portfolio.
Regulatory Affairs (Nuneaton)
We have a Regulatory Affairs team that has a variety of functions : ensuring compliance with UK and EU legislation; food hygiene, health, safety and fire regulations; product labelling and quality assurance.
This year our Facilities team have been busier than ever working closely with our Operations team on new stores and making sure the maintenance of our existing stores are what you would expect from a leading retailer.
Our Finance team produces the financial and management accounts for all of the stores. It's here that we process our transactional activities including; payroll, accounts payable/receivable, stock accounting, credit control and statutory accounting.
Information Technology (Burton)
Our Information Technology team has a vital role in the smooth running of both the stores and the Support Centres. We are also embarking on a number of exciting projects, working closely with our parent company NBTY based in New York.
We have a National distribution centre which we have recently extended by over 12,000sqm to house our processing and production operations. Within our processing plant we produce over 75 million bags of dried fruit and nuts, snacks and seeds a year. We also have bespoke chocolate and yoghurt coating facilities and a sports powder production line which enables us to develop and produce our own products.
This compliments our finished goods warehouse which is the base from where we make over 100 deliveries per day to our stores all over the country.
At Holland & Barrett we take training and development very seriously. We are passionate about providing our associates with all of the skills and knowledge required to carry out their role effectively. We are also passionate about delivering an excellent customer experience uniquely tailored to the needs of our customers.
In order to achieve this we provide a comprehensive training programme which starts from Day 1.
Customer Experience & Product Knowledge
You will be provided with a warm welcome into the business and your new store. The induction period, which lasts 4 weeks for full-time associates and 6 weeks for part time associates, includes; how your store works, your role within the store, basic principles of stock merchandising, health & safety and till training,
You will learn about how to provide a unique customer experience and be able to offer the right products to a customer based on their specific needs.
During the Induction we provide a basic overview of Nutrition, Healthy Eating, Complementary Therapies and Herbal Remedies.
Following successful completion of your Induction you will then move onto our Product Advisor level which covers in extensive detail; Vitamins and Minerals, Supplements, Herbals and Aromatherapy, Sport and Weight Management, Women's Health, Men's and Children's health, Joint Health, Digestive Health, Circulatory Health, Mental and Cognitive Health, Skin, Hair and Nail Health.
The final stage is the Advanced Product Advisor Level which includes training on the Circulatory system, Digestive system, Endocrine system, the Nervous system, fats and carbohydrates.
Each level consists of a study workbook, an off-the-job workshop and in-store training, and is supported by reference materials and the experience, knowledge and guidance of your Manager.
Career Development Programmes
We take great pride in internally developing and nurturing talent, providing opportunities to help individuals stretch and broaden their retail skills.
For individuals who wish to progress their retail career within Holland & Barrett we offer two exciting programmes.
The first programme develops Supervisors to become Managers. It is a six month programme supported by Store and Area Managers, and covers all operational processes and procedures associated with running a store, plus how to recruit, develop and manage your team effectively and how to manage a profitable business. The programme is supported by a comprehensive study workbook plus off the job opportunities and experiences and 5 workshops.
The second programme develops Store Managers to become Area Sales Managers. This is an 18 month programme and covers all aspects of the Area Sales Manager role and it is supported by 7 off the job workshops.
We believe our associates are key to the success of our business and we regularly review our reward and benefits package to ensure we are competitive with other high street retailers.
We take our responsibilities as an employer seriously and will give you all the tools and training you need to deliver great results. In recognition of those results.
Competitive Rates of Pay and Performance Related Rewards
We regularly check our salaries against other retailers to make sure we are competitive and to keep up with any changes in the employment market, we review salaries on an annual basis. In addition, we offer extra performance rewards, such as sales commission in our retail stores and other bonuses in many areas of the company.
Upon commencement you will be entitled to a minimum of 28 days holiday, inclusive of public holidays (pro rata for part time employees). Holiday Entitlement increases with service and for some more senior positions this entitlement is enhanced from commencement.
Company Personal Pension Scheme/Stakeholder Pension
We are aware of the importance of investing for retirement. With that in mind, after completion of your trial period with the Company, you will be eligible to join the Company's Personal Pension Scheme, under which the Company will contribute up to 5% of your basic salary.
As an alternative, the Company also operates a Stakeholder Pension scheme.
For all store purchases, across all brands, Holland & Barrett, and GNC, you will get a generous 25% discount.
An optional scheme, which allows you to purchase vouchers up to a limited value, in recognition of your childcare needs.
Long service awards
We are very proud of the length of time employees stay with us. In recognition of their loyalty, after 10, 20, 25 and 30 years service we present them with a gift as a thank you.
Health & Lifestyle Benefits
With some store support and field management positions, we can also offer private medical cover and a life assurance scheme.
Store Manager Holland & Barrett Newcastle Eldon Square
What does a Store Manager role involve?
My role is to make this store as successful as possible. I believe Holland & Barrett whilst being a commercial retail business can make a real difference in our customers health and well being. I get this message over to my team everyday so we are customer focused.
Everyday can be different from receiving and ordering stock, to training the team, but what ever task we are doing the customer always comes first.
What is the training like?
I have a real passion for training. This is the one thing that I believe gives us a real edge as a retailer and our product knowledge training is second to none. It's not only about the product though, I have had several members of my team that have been promoted and are managing their own stores which gives me a huge sense of achievement and pride.
What is the best piece of feedback you've had from a customer?
I had a customer that I built up rapport with as they came into my store on a regular basis. They were signed off sick from work for various health complaints and they were worried they were not getting any better. They came back about six weeks later to thank me for the advice that I gave him and he was going back to work the following Monday. For me that's what sets us apart from other retailers.
What makes Holland & Barrett a great place to work?
We have a great team and we all have a genuine passion for the business. It's also a successful business with new stores opening all the time which gives you an opportunity to get involved in supporting the Area Sales Manager and helps me to develop my career.
What is next in your career?
When I joined the business I was a Manager in small turnover store but progressed quickly to a large turnover store within the area. My next goal is to become an Area Sales Manager and I'm delighted that I've been selected to be on the Area Sales Manager development programme to help me achieve this.
Our People: David Massarella
Warehouse Assistant Manager
Why did you choose NBTY Europe as a career?
I started here over 10 years ago in a temporary role as a picker. I was given the role on a permanent basis soon after and I've subsequently undertaken various roles in the Warehouse, including working on the fork lift trucks. The company paid for my accredited training. I then became Supervisor and I am now Assistant Manager.
What does your day to day job involve?
My role involves making sure our orders for stores go to our warehouse smoothly and the pickers are happy and know what they are doing. Although I've moved into a management role I love to be hands on and work alongside the team.
Why do you enjoy the role?
We work hard here and have a fantastic team that's great to be part of. With all of the investment in the warehouse over the last few years, I go to work with a sense of pride everyday having seen how the business has grown.
Would you recommend NBTY Europe to your friends to come and work here?
Without a doubt. Having left school with little in qualifications, NBTY has invested in me enabling me to obtain the relevant qualifications which has meant I can confidently carry out a management role. With the new processing and packaging plant there is more opportunity than ever to progress.
How do you see your career progressing with NBTY Europe?
I've recently been appointed as Warehouse Assistant Manager so for the time being I want to establish myself in this role. However, looking forward, I can envisage many different career paths both in the new and existing sites that I would seriously consider.
If you are having any problems applying for a role you can contact the recruitment team on firstname.lastname@example.org
All of our roles are sourced directly by an internal recruitment team and we don't have a PSL. From time to time we work with agencies on an ad hoc basis. If you wish to send your details to us please do so by emailing email@example.com A member of our recruitment team will contact you if we would like to work with you.