Careers at Holland and Barrett

At Holland & Barrett we have been offering quality health foods and supplements to our customers for over 75 years. Recognised as the High Street experts in natural health, we are Europe's largest health food chain with over 500 stores nationwide.
Due to our continued expansion we are currently in the process of opening several new stores around the UK and Ireland and are looking to add enthusiastic willing people to our team. The brief descriptions of these roles are shown below:
For Managers - Previous retail and supervisory experience is essential. A knowledge of health food products would be advantageous but it is not essential as we will provide full training. For our Store Managers we have an extensive bonus scheme in place which can give excellent earnings potential.
For Assistant Managers & Supervisors - Previous retail experience is essential, preferably at supervisory level. Previous experience of health food retail is not essential as full product training is provided, but you should have an interest in health food.
For Sales Associates - We have both part time and full time Sales Associate roles at many of our stores. Previous retail experience is an advantage but it is not essential.
For all positions commission is paid after successful completion of training. Full details of training, duties, wage and benefits will be available if you are selected for interview.
We have the following vacancies within our Store Support Centres:
Responsibilities will include but not limited to:
- Create and maintain web and backend software components for large complex applications and interfaces that are part of our internet initiatives.
- Develop cutting edge solutions to maximize performance and expand capabilities, scalability and distributed processing capabilities of the system.
- Provide support for sites and applications for issues that are escalated from the primary support group for the internet sites and applications.
Core skills should include:
- 3 years + classic ASP (VBscript) development
- 3 years + SQL Server 2000
- 1 year + ASP.NET (preferably using C#)
- JavaScript
- XML
- XSLT
- CSS
Any Microsoft certifications, knowledge of accessibility, unobstrusive scripting / script libraries, integration with 3rd party systems such as AS/400 and other web standards is strongly favoured but not essential.
In addition candidates should be:
- Able to develop high quality cross browser solutions to specification with minimal support.
- Able to deliver to project deadlines.
- Able to write supporting documentation to new developments
- Able to write / support and troubleshoot legacy developments.
See below for further details
You will have key responsibility for driving traffic to the website, working as a member of a growing team to achieve weekly, monthly and annual targets. You will work closely with design, development and Product Management teams to ensure effective delivery of an online presence, with an emphasis on the marketing strategy and performance for the sites within the group.
Your duties would include:
- Management of the marketing Schedule for all brands inclusive of:
- Affiliate Marketing
- PPC Marketing
- Search Engine Optimisation
- eCRM
- Shopping Comparison Engines
- Online Display
- Analysis and reporting of Online Activity and programme performance
- Management of Creative briefing processes
- Analysis of market trends to open up business opportunities
Person Profile:
The ideal candidate will have at least 1 year's online marketing experience, ideally within a similar retail environment. They will be expected to manage multiple agencies effectively and so will benefit from experience of managing agencies in respect to PPC, SEO etc., or will have agency experience themselves.
Experience with Core Metrics, Channel Intelligence and Hit Wise analytical technologies is a plus.
Experience in managing promotional and product driven email campaigns, specifically someone who has worked on the email supplier or on the client side, executing email campaigns and strategies.
See below for further details
Your key responsibilities will be to:
- Plan, develop and implement all direct online & offline activity in order to maximise the direct channel sales for the business.
- Take responsibility for the effective operational delivery of orders to customers and seek ways to improve this process.
- Continuous evaluation of department activity, always looking for better and more effective ways of communicating message to customer to drive the selling process.
- Take responsibility for direct reports performance, development and delivery of their responsibilities.
- Drive European websites functional growth via database, engineering, web platform technologies.
- Ensure we are up to date & exploiting new trends.
- Use network knowledge to manage internal environments.
- Actively seek and implement new ways to increase customer recruitment, average order value and retention.
- Agency management - ensure effective output from creative, print, digital media agencies.
- Ensure all 3rd party suppliers are delivering efficiently and cost effectively.
- Budgetary & financial management of department P&L.
You will have proven experience in delivering sales results through effective direct marketing, specifically from an e-commerce background. Your will have experience at another retailer, and have acute attention to detail. You must be results drive, have a commercial attitude and judgement, have leadership and influencing skills and be a cooperative team player.
In return for your hard work, you will be rewarded with a generous remuneration package, fantastic internal progression opportunities, and the chance to work for this well known market leader.
See below for further details
- Set-up, manage and follow up all administration systems and procedures to convert consumer demand into purchase orders and/or schedules for designated vendors to ensure product availability and delivery
- Manage the delivery and shipment deadlines, identifying and mitigating risk to ensure accurate intake of stock according to plan levels, providing accurate updates on any issues
- To process and manage purchase orders for stock, raw materials and components and provide up-to-date schedules and due by dates for production, warehousing and commercial departments.
- Supplier communication and interface on a regular basis to manage intake as required and flag up any operational issues
- Provide information and analysis to asses levels of slow moving & dormant stock and work with the team to clear and maintain reduced levels
- Numerate, good analytical skills and attention to detail
- Good standard of education - minimum A level entry
- 18 months experience in FMCG/retail environment
- PC & systems literate ideally AS400 and Excel with some experience of SAP
- Strong influencing and persuasive skills
- Ability to build relationships both with suppliers and internal multi-discipline teams
- Commercial insight
- Time Management
- Determined, tenacious and resilient
- Optimistic and open-minded to change
- Customer focussed
- Positive, resourceful and energetic team worker
- Drive to continuously improve self and team performance
See below for further details
To succeed, you will rely heavily on your extensive retail field management experience, entrepreneurial flair and general interest in our products. This is an excellent opportunity to join a Company in the very best of health who have an aggressive expansion programme within Europe and the UK.
As one of our Area Managers, it will be up to you to manage area resources effectively to ensure that a number of retail branches operate profitability. But it doesn't end there. You will also be expected to play a key role in driving the business forward and to contribute to the enhancement of Company policies, procedures and philosophies which will lead to profitable growth and the highest retailing standards.
At Holland & Barrett we have been offering quality health foods and supplements to our customers for over 75 years. Recognised as the high street experts in natural health, we are Europe's largest health food chain. Our 560 stores nationwide stock a broad range of products from health foods to aromatherapy oils to dietary supplements.
See below for further details
- Implement all marketing activities to the stores - including all communications and POS briefing
- Work alongside all 3rd party providers to ensure all activity is being delivered in an effective and timely manner to the stores
- Analyse and make recommendations on all marketing activity and range performance for the categories to ensure all activity is capitalised
- Responsible for compiling and presenting proposals on all competitor pricing activity
- Dealing with all day to day admin issues for the marketing team
- Create all in store materials working closely with the brand marketing team
See below for further details
A high degree of accuracy at all times should be demonstrated as work produced is often used by Senior Management in decision making processes. You will be expected to build competitor profiles and act as the key contact between H&B and external agencies.
The ideal candidate will have an aptitude for figures and also be able to analyse the reports produced, thus providing constructive feedback. Good communication skills are a must as the position requires interaction with many functions and departments. You will be a 'self starter' with initiative to work unsupervised and have experience of analysing data.
Applicants should also possess excellent knowledge of Excel. Have good working knowledge of MS Office, strong administration skills, be accurate and timely, have good analytical skills. A retail background is desirable.
See below for further details
You will need to have the ability to organise your own workload effectively to ensure deadlines are met and excellent communication skills are essential.
See below for further details
Responsible for ensuring the "Training Academy" delivers the right skills and training to associates in stores to support the growth of sales and customer service in the business.
- Data management of information database and ensuring training records are complete and accurately reported to the business.
- Company qualified targets are achieved within specified time frames.
- Design and development of additional courses as the business may identify and require.
- Consistently review and revise course content/workbooks/tests and training updates.
- Leadership and development of field managers and store support department managers when required.
- Identifying training needs and training programmes for field management development.
- Delivery of professional and relevant courses.
Reporting to the Retail Operations Director.
Salary package includes:-
- Company Car
- BUPA membership
- Contributory Pension - the Company will make matching contributions to a maximum of 5%.
- 25 days holiday plus bank holidays - rising to maximum of 28 plus bank holidays
- Blackberry Phone
- Life Assurance Cover - 4 x basic salary
See below for further details
To Apply for any of these positions:
Applicants will need to send a CV and a covering letter stating current salary details to Donna Galletly, Personnel Officer, Holland & Barrett, Samuel Ryder House, Townsend Drive, Attleborough Fields, Nuneaton, CV11 6XW marked strictly private and confidential, or send this by e-mail to recruitment@hollandandbarrett.com
Further Details:
All positions based within our Store Support Centre will be full time - 37.5 hours per week based at our offices in Nuneaton or Burton-upon-Trent unless specified.
Normal hours of work will be 8.45 am to 5.15 pm with an hour for lunch, which would be unpaid. All positions commence with 20 days holiday in addition to statutory bank holidays, this increases to 21 days after completion of two full years employment and gradually up to 25 days holiday for 10 years service with the Company. We also offer a 20% staff discount scheme for products purchased in the Holland & Barrett stores and 30% staff discount in our GNC stores.
If you are interested in a healthy career and would like to apply for any of these positions, please send a CV and a covering letter stating your current salary details and/or benefits package to Donna Galletly, Personnel Officer, Holland & Barrett, Samuel Ryder House, Townsend Drive,Attleborough Fields, Nuneaton, CV11 6XW marked strictly private and confidential, or send this by e-mail to recruitment@hollandandbarrett.com





















