Information centre / Frequently Asked Questions

You can shop by category by clicking on "go shopping", or by clicking on "See All Categories". On clicking the category name,you will be presented with all the products from that group. If you can not find a particular product for a category, please call our mail order department at the number above.

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Type a product name or number into the search bar . You will then see a list of products relating to your query. Click on any of the links to see more details about that item and/or place the item in your basket. To bring up a wider range or results, try limiting your search to one word. If you can not find a particular product using

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Holland and Barrett.com gives you 4 easy options to place an order. You may do one of the following:

• Order online
• Order by Phone - (+44) 870 606 6605 Lines open 8:30am - 8:00pm weekdays, 9:00am - 5:00pm Saturday or for overseas call - (+44) 1283 560 056
• Order via Cheque - You may send us a cheque. If you wish to pay by cheque, please mail your payment along with your name, address, phone number and order description to:

Holland and Barrett Direct
Vitality House
Sixth Avenue
Centrum 100
Burton Upon Trent
DE14 2WP

Please specify what product(s) you are ordering and where you would like your product(s) to be shipped. (Please note: That by sending a cheque, your product may take slightly longer to arrive than the normal delivery time).

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We accept Visa, Mastercard, and Maestro, and personal cheques. We do not accept American Express or Visa Electron. If you wish to pay by cheque, please mail your payment along with your name, address, phone number and order description to:

Holland and Barrett Direct
Vitality House
Sixth Avenue
Centrum 100
Burton Upon Trent
DE14 2WP

Please specify what product(s) you are ordering and where you would like your product(s) to be shipped. (Please note: That by sending a cheque, your product may take slightly longer to arrive than the normal delivery time).

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You can find help on ordering products from us at instructions on how to order

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You can cancel your order by notifying us in writing. The notification should state your order number and the reason for cancellation. If your order has already been despatched, you will not be able to cancel your order, however, you may return the products to us at any time up to 14 days after your products have been delivered for a full refund/credit. The products should be returned in a reasonable condition and at your own expense. We recommend you use a Recorded Delivery Service. You can no longer receive a refund if you have opened the product containers or used the products. However, your statutory rights concerning the quality of those products will be unaffected. Customer Service - (+44) 870 606 6606

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We are proud of the quality of our products. As such, if you find your goods to be in unsatisfactory condition, we are willing to offer a refund if the product is returned unopened (within 30 days) to the following address:

Holland and Barrett Direct
Vitality House
Sixth Avenue
Centrum 100
Burton Upon Trent
DE14 2WP

This does not affect your statutory rights.

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If you have a coupon, you can redeem it on the last page of the checkout process. There is a coupon box located to the left of your "Grand Total", directly above your payment information. Simply enter the coupon number and hit "Apply". Once the page refreshes, you will see the coupon deducted from your total amount.

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In order to use the "My Favourites List" and/or "Remember Me" features of our site, you will need to set your browser to accept cookies. This cookie information is not shared with any other party.

Q: What are cookies and how does Holland and Barrett.com use them?
A: A cookie is a small text file that a website places on your computer hard drive when you visit that site in order to provide a more personalized browsing experience.

Q: How can I set my browser to accept cookies?
A: All browsers allow you to change this setting, but where you change it depends on the browser you are using:

If you're using Internet Explorer 5.5 or above+
From the menu at the top of your browser:

1. Choose Tools, then
2. Internet Options
3. Click the "Privacy" tab (called "Security" in Internet Explorer 6)
4. The default setting is medium, which will allow you to accept cookies. To change this setting, move the slider to determine which setting you prefer. If your setting has been set to "Custom," click on the Advanced button and choose accept cookies.

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Keep track of products that you are interested in with your personalized page of favourite items, you can add items by...

• Selecting the Favourites icon in the product listing.
• Clicking on "add products" in the Favourites page and enter product numbers in the fields.

You can purchase your favourites any time you return to your Favourites page...

• Click on the checkbox next to the product.
• and click the "Add Selected to Basket" button.

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Users who create a personal account with us, will be able to store all of their billing information with us, thus preventing having to enter it every time. To create an account, simply select "Register/Sign In" at the top right of the page. From there, you will be able to register with us. You will also be able to register during your check-out process. If you do not wish to create an account with us, but wish to have your information stored for future orders, simply click the "remember me" option at the bottom of the billing/shipping page. The next time you come to our site, your billing and shipping information will be pre-filled for you! In order to take advantage of this feature, you must have your "cookies" enabled on your computer.

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If you forgot your username or password, simply go to the Register/Sign In screen and choose "forgot my password". You will then be able to enter your email address and we will email you your username and password within a few minutes.

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If you wish to edit your account information, simply click the Register/Sign Inbutton located at the top right side of the page. Enter your email address and password then click the "Sign In" button. Click on the "Update Your Profile" button and change any information you wish to change then click the "Update Profile" button located at the bottom of the page when you are finished.

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We are currently unable to allow you to view your past order history online.

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Order online or by phone on (+44) 870 606 6605, and we aim to despatch within 48 hours!! All orders are packaged with care to ensure safe delivery. Postage and packing cost just £1.99 in the United Kingdom(in busy periods, please allow 10-14 working days for delivery).

Please note: Offers subject to availability, Holland and Barrett do not currently ship to BFPO addresses.

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N.B. Holland and Barrett now only ship to European countries.

To place an order call (+44) 1283 560 056.
To speak to customer services call our UK based customer services centre on (+44) 1283 560 011
Fax your order on(+44) 1283 560 000

Our prices do not include taxes and tariffs. Customers outside of the United Kingdom may be subject to customs fees and/or import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office or tax authority for information specific to your situation. Additionally, when ordering from HollandAndBarrett.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

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Overseas orders are delivered by Royal Mail or Parceline, please allow 10 - 14 days for delivery. E&OE

Our prices do not include taxes and tariffs. Customers outside of the United Kingdom may be subject to customs fees and/or import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office or tax authority for information specific to your situation. Additionally, when ordering from HollandAndBarrett.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

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Damaged Orders: If you find your goods to be damaged in transit, we are willing to offer a refund if the product is returned (within 30 days after the delivery date) to the following address. We will not be liable for any damage if you fail to do this.

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Returns Policy for Food Supplements

We are proud of the quality of our products. As such, if you find your goods to be in unsatisfactory condition, we are willing to offer a refund if the product is returned within 30 days of delivery

Holland and Barrett Direct
Vitality House
Sixth Avenue
Centrum 100
Burton Upon Trent
DE14 2WP

This does not affect your statutory rights.

Returns Policy for Food Items (Confectionery, Fruit, Nuts and Seeds)

If you find any of our food products in a state not for human consumption, please call Customer Services on (+44) 870 606 6606 to state your problem.

We retain the right to request a return of the faulty goods with the consignment number on the outside of the box, by recorded delivery, and the product will be inspected. If the fault is agreed, a full refund along with any shipping costs incurred in sending the product back, will be given.

Please do not send any food items back which have not been requested.

Holland and Barrett Direct
Vitality House
Sixth Avenue
Centrum 100
Burton Upon Trent
DE14 2WP

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Holland and Barrett will not divulge any information we receive from customers to anyone. We will not rent, sell or give your name or credit card information or purchase history to any other company, agency or individual.

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Holland and Barrett.com will not divulge any information we receive from customers to anyone. We will not rent, sell or give your name or credit card information or purchase history to any other company, agency or individual.

To ensure that your order is being placed on a Secure Socket Layer, there are several visual clues displayed by your browser, firstly, the address shown in the address bar (at the top of the screen) will begin "https://" these usually appear in the status bar (at the bottom of the screen) in the form of a padlock symbol.

In addition we will not divulge any information we receive from customers to anyone. We will not rent, sell or give your name or credit card information or purchase history to any other company, agency or individual.

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