Holland & Barrett we're good for you

Shop by Category

You can start your shopping journey by clicking on one of the categories in the list on the left hand side of this page. Alternatively, you can click on the "Shop by Category" button at the top of the page. If you cannot find a particular category, please email us and we will endeavour to find the product for you.

Searching for Products

To search for the product you require, simply type in the name or number of the product which you are searching for at the top left of this page and click the "Go" button. You can then choose to click on "More Info" button to learn more about the product and/or to add it to your cart.

If you cannot find a particular product you are searching for, please email us and we will endeavour to find the product for you.

Request a Catalogue

You can use our online catalogue request form. Alternatively, give our Customer Service Team a call on 0870 606 6606 (Open 8:45am - 5:15pm).

Methods of Ordering

Holland & Barrett gives you 3 easy options to place an order. You may do one of the following;

1. Order Online

2. Order by Phone on 0870 606 6605
8:30am - 8:00pm Monday to Friday
9:00am - 5:00pm Saturday Only

3. Order via Post - you may send us a cheque via post to place an order.
If you wish to pay by cheque please mail your payment along with your name, address, phone number and order description to:

Holland & Barrett Direct
Vitality House
Sixth Avenue
Centrum 100
Burton on Trent
DE14 2WP

Please specify which product(s) you are ordering and where you would like your products to be despatched to.

Please be aware that placing your order using a cheque may mean a delay in delivery time as we need to make sure that payment clears to our bank.

Methods of Payment

hollandandbarrett.com accepts payments through Visa, Mastercard, Maestro and Solo cards. We do not currently accept Visa Electron or American Express transactions.

In addition, we also accept orders placed using cheque payment. If you wish to pay by cheque please mail your payment along with your name, address, phone number and order description to:

Holland & Barrett Direct
Vitality House
Sixth Avenue
Centrum 100
Burton on Trent
DE14 2WP

Please specify which product(s) you are ordering and where you would like your products to be despatched to.

Please be aware that placing your order using a cheque may mean a delay in delivery time as we need to make sure that payment clears to our bank.

Place an Order

Take a look at our How to Order page to make sure you get the best help available.

Track My Order

Unfortunately, at this time, we are not able to allow you to track an online order.

Money Back Guarantee

We are proud of the quality of our goods and as such, if you find that your goods arrive with you in an unsatisfactory condition, return the unopened goods to the following address and we will process a full refund for the returned part;

Holland & Barrett Direct
Vitality House
Sixth Avenue
Centrum 100
Burton on Trent
DE14 2WP

Our products are manufactured under the most stringent conditions which allows us to guarantee every product that we sell.

This guarantee does not affect your statutory rights.

Quantity Policy

We reserve the right to limit quantities. Quantities larger than 30 per product cannot be processed through our website.

Please contact a customer service represntative to assist you with your order on 0870 606 6606 (Open 8:30am - 8:00pm Monday to Friday and 9:00am - 5:00pm Saturday Only).

For International orders call +44 1283 560 011.

Coupon Redemption

If you have a promotional coupon, you can redeem it against your order on the last page of the checkout process. There is a coupon box below your order and delivery details, and above the payment area.

Simply add your coupon code and hit "Enter Code". Once the page refreshes you will see the coupon value deducted from your order.

Shipping Policy

UK Shipping: £1.99
hollandandbarrett.com will ship your goods either via Royal Mail (if your parcel weighs less than 2kg) or via Courier for just £1.99 per order. We aim to despatch within 48 hours but ask that in busy periods you allow up to 14 working days for delivery. All orders a packaged with the care to ensure safe delivery.

International Shipping

International Shipping - Including Republic of Ireland and Channel Islands
hollandandbarrett.com only ships to European Countries.

If you would like to place an order, you can order online or by phone on: 00 44 1283 560 056.

Alternatively you can also fax your order to 00 44 1283 560 000.

Our prices do not include taxes and tariffs. Customers outside of the United Kingdom may be subject to customs fees and/or import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be.

Customs policies vary widely from country to country; you should contact your local customs office or tax authority for information specific to your situation. Additionally, when ordering from hollandandbarrett.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

Costs for Shipping to all Destinations

Destination	Cost (£)
UK (including Northern Ireland)	£1.99
Outside UK	£6.95

Overseas orders are delivered by Royal Mail or a Courier; please allow 10 - 14 days for delivery.

How do I Return a Product?

Returning Supplements
We are proud of the quality of our goods and as such, if you find that your goods arrive with you in an unsatisfactory condition, return the unopened goods to the following address and we will process a full refund for the returned part;

Holland & Barrett Direct
Vitality House
Sixth Avenue
Centrum 100
Burton on Trent
DE14 2WP

We will not be responsible for the cost of postage and packaging to return items. We recommend using a Recorded Delivery Service for returns as we can not be responsible for items which never make it back to our warehouse.

Returning Food Items (Confectionery, Fruit, Nuts and Seeds)
If you find any of our food products in a state not for human consumption, please call Customer Services on (+44) 870 606 6606 to state your problem.

We retain the right to request a return of the faulty goods with the consignment number on the outside of the box, by recorded delivery to the below address, and the product will be inspected. If the fault is agreed, a full refund will be given for the returned goods.

Holland & Barrett Direct
Vitality House
Sixth Avenue
Centrum 100
Burton on Trent
DE14 2WP

Please do not send any food items back which have not been requested.

Lost or Damaged Parcel

For any lost goods please contact our Customer Service department on 0870 606 6606 (Open 8:45am - 5:15pm) or email us.

Please Note: Lost parcels must be reported within 30 days of despatch, we will not be liable for any loss should you fail to do this.

If you find your goods to be damaged in transit, we are willing to offer a refund if the product is returned (within 30 days after the delivery date) to the following address. We will not be liable for any damage if you fail to do this.

Holland & Barrett Direct
Vitality House
Sixth Avenue
Centrum 100
Burton on Trent
DE14 2WP

Create an Account

Users who create an account with us, will be able to store all of their billing and shipping information with us, thus preventing having to enter it every time. To create an account, simply click "Login/Register" button at the top left of the page. From there, you will be able to register with us. You will also be able to register during the checkout process.

If you do not wish to register with us, we also allow you to check out unregistered.

Forgotten Username or Password

If you have forgotten your username or password, simply click "Login/Register" button at the top left of the page and enter your email address and then choose "Send me my Password". We will then email you your username and password.

Edit Account Information

If you wish to change any of the details you have registered with us, simply click on the "Login/Register" button located at the top left of the page. Enter your email address and password and click "Sign In".

You will be able to update your Billing details and update your Shipping details from this screen by clicking on the "Update Billing Address" or "Update Shipping Address" button.

If you are already logged in, the process is exactly the same but you will have to click on the "My Account" button at the top left of the page.

View Past Orders

Unfortunately, at this time, we are not able to allow you to view past online orders.

Security Information

hollandandbarrett.com takes great pride in keeping your personal information safe and secure. We use Secure Socket Layer (SSL) technology to encrypt the information you send to us when you place your order. The information you send is encrypted on your computer, sent through the Internet as jumbled code, and decoded on our secure server. It cannot be read in transit.

We use Network Solutions to provide certification on our SSL processes. To ensure that your order is being transmitted in a secure environment, there are several visual clues displayed by your browser.

1. The address shown in the address bar (at the top of the screen) will begin https://

2. You will also see a padlock symbol in the status bar at the bottom of the screen

Netscape browsers, you will see the lock located in the lower left corner will now appear closed with a slight glow.

Microsoft Internet Explorer browsers will also display a closed lock, but in the lower right corner of the browser.

Firefox browsers will also display a closed lock, but in the lower right corner of the browser.

Regardless of your browser, the hollandandbarrett.com website will display these visual clues that your information is being transferred securely.

In addition, we will not divulge any information we receive from customers to anyone. We will not rent, sell or give your name or credit card information or purchase history to any other company, agency or individual.

About Cookies

In order to use the "My Favourites" feature on the hollandandbarrett.com website, you will need to set your browser to accept cookies. This cookie is not shared with any other party.

Q: What are cookies and how does hollandandbarrett.com use them?
A: A cookie is a small text file that hollandandbarrett.com that places on your hard drive in order to provide a more personalised browsing experience each time you visit.

Q: How can I set my browser to accept cookies?
A: All browsers allow you to change this setting, but where you change it depends on the browser you are using:

If you're using Internet Explorer 6.x or 7.x or 8.x
From the menu at the top of your browser Choose Tools, then Internet Options and Click the Privacy tab.

The default setting is medium, which will allow you to accept cookies. To change this setting, move the slider to determine which setting you prefer. If your setting has been set to "Custom," click on the Advanced button and choose accept cookies.

If you're using Internet Explorer 5.x
From the menu at the top of your browser Choose Tools, then Internet Options, Click the Security tab and then Click Internet, then Custom Level. Scroll down to Cookies and choose Enable.

If you're using Netscape Navigator 6.x
From the menu at the top of your browser Choose Edit, then Preferences, then Click on Privacy and Security, Then Cookies, and Select Enable

If you're using Firefox
From the menu at the top of your browser Choose Tools, then Options. Then Click on the Privacy Tab and click Accept Cookies.

How to Use My Favourites

With the "My Favourites" feature, you can store your favourite products in a category created by you, for you. Easy One Click ordering will allow you to select items you want to put into your shopping basket. In order to take advantage of this feature, you will need to have cookies enabled on your computer. Please remember that your list will only be available from the computer you created it on.

Step 1: Click on the Add to Favourites button in the Product listing
Step 2: Access the My Favourites link from the foot of any page
Step 3: Click the "View My Favourites" button to see your category
Step 4: You should now see all of your items in your "My Favourites List". From here, you can manage your list.