Retail Week Award 2012 Speciality Retailer of the Year 2012


Holland & Barrett has been announced "Speciality Retailer of the Year" 2012 at a national awards ceremony hosted by Retail Week magazine.

Judged by twelve leading industry figureheads, the prestigious award is a first for our business, and a milestone which recognises our strong growth and development.

In the last 12 months alone, new initiatives introduced include a loyalty card programme which is set to attract 2.5million customers in its first year. Sixty new stores have opened their doors, including three concept stores with 'food to go' areas selling hot and cold snacks, Fairtrade coffee, all featuring dedicated "ethical beauty" areas for products containing no harsh chemicals like parabens and sodium laurel sulphate.

The judges said they were impressed by Holland & Barrett's staff and the expert knowledge and advice that we're able to deliver to customers. In order to ensure that this high level of service is maintained, we enhanced our customer service team employing nutritionists and other specialist experts in order to provide improved levels of advice.

A nationally recognised vocational qualification for staff has been launched which rewards staff with the equivalent to an A-level for completing training modules.

NBTY Europe's Chief Executive Peter Aldis and Chief Operating Officer Martin Moran were presented with the award at Grosvenor House in London.

Speaking on the win, Peter said: "To have our achievement recognised by the retail industry is a real tribute to our staff. The commitment they show in providing exceptional customer service to the high street is second to none.

"What is crucial to the success of our business is that every one of our staff, from store associates to head office, believes passionately in our products and better health for our customers. It's this commitment which will continue to drive the business forward and offer customers exceptional and quality products."

Martin Moran added: "Times are difficult on the high street but we have demonstrated that a combination of staff who understand our customers' needs together with promotions that give them value for money is the key to high street growth."

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