Delivery & Returns - USA

DHL Express International Delivery

£9.99 or FREE when you spend £75

DHL Express International Delivery

  • Order before 3pm GMT+0
  • £9.99 or FREE when you spend £75
  • Typically takes between 1 and 3 working days to arrive.

Please note: Our prices do not include taxes and tariffs. Customers outside of the United Kingdom may be subject to customs fees and/or import duties and taxes, which are levied once an order reaches your country. We do not cover any additional charges for customs clearance; these must be paid for by you (we have no control over these charges and cannot predict what they may be).

Customs policies vary widely from country to country; you should contact your local customs office or tax authority for information specific to your situation.

Additionally, when ordering from us, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Some of our products are not available for shipping to the USA.Please note that our products are labelled to EU label regulations.

Restriction

Some items in our website may not be able to be shipped to the United States due to local restrictions.

Standard delivery

  • Order before 10pm
  • £2.99 or FREE when you spend £30
  • Orders delivered between 3 to 5 working days between 8am - 9pm

Nominated Day Delivery

  • £3.99 or FREE when you spend £40
  • You determine when your parcel reaches you
  • Pick a day up to 10 days in advance for delivery between 8am and 9pm

Click & Collect

  • £1.99 (Free when you spend £30)
  • Order online by 6pm today Available Monday to Saturday
  • We will notify you by email or text as soon as your order is ready to collect. This is usually after 1pm the next working day. Please bring a copy of your order confirmation with you when collecting your order. Orders placed after 6pm will be available the following working day. Click & Collect orders not collected after 10 days will be cancelled.
  • Not available on orders via PayPal express

Bonjour, Hola, Ciao, Guten tag!

We currently ship to following countries

Delivery Times

 

Royal Mail 

DHL Express International

Western Europe

Austria, Belgium, Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Liechtenstein, Luxembourg, Netherlands, Portugal, Spain and Sweden

2-4
Working
Days

£4.95

1-2
Working
Days

£7.95

Eastern Europe

Bulgaria, Croatia, Czech Republic, Estonia, Hungary, Latvia, Poland, Romania, Slovakia, Slovenia


3-5
Working
Days

£4.95
1-3
Working
Days
£7.95

 

USA

 

- - 1-3
Working
Days
£9.99


Australia

 

- - 2-4
Working
Days
£14.99


 

Please note: It may take up to 21 working days for your delivery to be made. 

Our prices do not include taxes and tariffs. Customers outside of the United Kingdom may be subject to customs fees and/or import duties and taxes, which are levied once an order reaches your country. We do not cover any additional charges for customs clearance these must be paid for by you (we have no control over these charges and cannot predict what they may be).

Customs policies vary widely from country to country; you should contact your local customs office or tax authority for information specific to your situation.

Additionally, when ordering from us, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Please note that our products are labelled to EU label regulations.

 

 

 

Returns Information

What is your Returns Policy?

If you are not satisfied with any item(s) in your order, simply return the item(s) within 60 days of ordering and we'll exchange or refund it.

Once we have received your returned item(s) we will issue a refund to the payment method used to pay for the order. Please allow 14 days for the refund to show in your account.

 

For any returns please email our customer services team who will be happy to assist you:

USA: customerservices-usa@hollandandbarrett.com
Australia: customerservicesaustralia@hollandandbarrett.com 

 

If you have any lost or missing products from your order then please contact our Customer Care team; phone +44 330 058 2025 or email us.

Lost parcels must be reported within 30 days of the dispatch date. We will not be liable for any loss should you fail to do this.

We take great care to ensure your items reach you in good condition. However, if you are unfortunate to receive a damaged item, just return it to us and we will happily refund or replace it.

We retain the right to request a return of the faulty products with the consignment number on the outside of your parcel, by recorded delivery to the below address, and the products will be inspected.

If the fault is agreed, a full refund will be given for the returned products. Please contact our customer services department who can arrange for your goods to be sent back to us.

Returns address

Holland & Barrett Direct
Vitality House
Sixth Avenue
Centrum 100
Burton on Trent
DE14 2WP