Each video call is 15 minutes long.

Our qualified in-store advisors are able to support your product enquiry from a wide range of Holland and Barrett Vitamins, Supplements and more.

If you have a query about Ordering, Rewards for Life or Subscribe and Save, you can visit our Help Centre
To track your parcel or parcel deliver schedule, visit the Track My Order

If you have a query about your delivery, order issues or delivery methods etc..., please visit the Ordering page on our Help Centre where you will find all the information to help you.

Should you want to place an order, you can do so on our website here or you can place place an order over the telephone

To track your parcel or parcel deliver schedule, visit the Track My Order

The advisors will not be able to support you on the call about these items.

If you have any queries about your Rewards for Life card, please visit the Rewards for Life knowledge base at our Help Centre

The health and well being advisors will not be able to support you on the call about these items.

If you have any queries about your Subscribe and Save, please visit the Subscribe and Save knowledge base at our Help Centre

The health and well being advisors will not be able to support you on the call about these items.

A computer, mobile or tablet device with an internet connection, webcam and microphone.

There are no downloads required and nothing to install. You can enter the video call through one click from your email and calendar appointment or from the text message reminder.

All our video calls are end-to-end encrypted and fully secure. Each video call has a unique link, which only you can access. Your link automatically expires after the video appointment finishes.

As a customer, you will receive a confirmation email with a link that leads to the online video room immediately after scheduling. In this email you will also find a calendar invitation, so that you can immediately add the appointment to your calendar. You will also receive a reminder email and SMS text message so that you do not forget the appointment and can quickly access the link.

Yes you will be seen on the call as the video option is turned on. You do have the option to turn off your video when joining or during the call, and the advisor will not be able to see you. You will need to keep on your microphone so we can chat.

You can make numerous appointments and you can make several bookings if you need more information.

We operate on a 7 day a week and 8am to 8pm to allow for convenient discussions outside of working hours.

Yes, during the call you can choose to share your screen, web browser or web browser tab to support conversation

Not at this time, although our advisors are able help you select items that they recommend which you can purchase after the call either through our online shop or in-store.