Book your free, one-to-one online video consultation with one of our qualified advisors
Chat to one of our expert advisors from the comfort of your home through our free, safe and secure appointment booking service. All conversations will be handled in strict confidence and are fully confidential.
To track your parcel or parcel delivery schedule, visit the Track My Order
Book your appointment using our online calendar. We offer time slots 8am-8pm 7 days a week
Attend your appointment through our video service using your laptop or smart device. A reminder and calendar invite will be sent to you for easy access
Leave us a review at the end of your call to help us improve the service
Our colleagues undergo a comprehensive training programme through the Holland & Barrett Training Academy. The training programme is set-up to ensure our customers have access to clear, concise and up-to-date information to help them confidently make informed decisions about the products they may want to include in their nutritional supplement regime.
On successful completion of the training programme delivered through our state of the art e-learning platform, colleagues attain a nationally recognised QCF qualification. What this means for you, the customer, is that you can take comfort in the knowledge that the advice you are given, by one of our thousands of qualified colleagues, has been validated with a nationally recognised qualification.
Qualified to advise Holland & Barrett store colleagues are able to advise customers and answer questions on a huge range of Holland & Barrett supplements, knowledgeably helping you to find the products you want.
Get advice from our fully qualified experts
Don’t worry, we won’t share your information with anybody else
The call has full end-to-end security encryption for complete peace of mind
The best things in life are free – just like our advice
You can speak to our qualified advisors about any of these heath concerns.
Joint & bone health
Hair, skin & nails health
Brain & Eye Health
Each video call is 15 minutes long.
Our qualified in-store advisors are able to support your product enquiry from a wide range of Holland and Barrett Vitamins, Supplements and more.
Should you want to place an order, you can do so on our website here or you can place place an order over the telephone
To track your parcel or parcel deliver schedule, visit the Track My Order
The advisors will not be able to support you on the call about these items.
A computer, mobile or tablet device with an internet connection, webcam and microphone.
There are no downloads required and nothing to install. You can enter the video call through one click from your email and calendar appointment or from the text message reminder.
All our video calls are end-to-end encrypted and fully secure. Each video call has a unique link, which only you can access. Your link automatically expires after the video appointment finishes.
As a customer, you will receive a confirmation email with a link that leads to the online video room immediately after scheduling. In this email you will also find a calendar invitation, so that you can immediately add the appointment to your calendar. You will also receive a reminder email and SMS text message so that you do not forget the appointment and can quickly access the link.
Yes you will be seen on the call as the video option is turned on. You do have the option to turn off your video when joining or during the call, and the advisor will not be able to see you. You will need to keep on your microphone so we can chat.
You can make numerous appointments and you can make several bookings if you need more information.
We operate on a 7 day a week and 8am to 8pm to allow for convenient discussions outside of working hours.
Yes, during the call you can choose to share your screen, web browser or web browser tab to support conversation
Not at this time, although our advisors are able help you select items that they recommend which you can purchase after the call either through our online shop or in-store.