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Your health and wellbeing consultation

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Book your free, one-to-one online video consultation with one of our qualified advisors

Chat to one of our expert advisors from the comfort of your home through our free, safe and secure appointment booking service. All conversations will be handled in strict confidence and are fully confidential.

If you have a query about Ordering, Rewards for Life or Subscribe and Save, you can visit our Help Centre

To track your parcel or parcel delivery schedule, visit the Track My Order

How the service works

Step 1

Book your appointment using our online calendar. We offer time slots 8am-8pm 7 days a week

Step 2

Attend your appointment through our video service using your laptop or smart device. A reminder and calendar invite will be sent to you for easy access

Step 3

Leave us a review at the end of your call to help us improve the service

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Our latest customer satisfaction scores

Did the support live up to your expectations?
Yes 98.7%
Did you feel you received the right advice for your enquiry?
Yes 98.1%
Would you use the service again?
Yes 98.3%

We are Qualified to Advise

Our colleagues undergo a comprehensive training programme through the Holland & Barrett Training Academy. The training programme is set-up to ensure our customers have access to clear, concise and up-to-date information to help them confidently make informed decisions about the products they may want to include in their nutritional supplement regime.

On successful completion of the training programme delivered through our state of the art e-learning platform, colleagues attain a nationally recognised QCF qualification. What this means for you, the customer, is that you can take comfort in the knowledge that the advice you are given, by one of our thousands of qualified colleagues, has been validated with a nationally recognised qualification.

Qualified to advise Holland & Barrett store colleagues are able to advise customers and answer questions on a huge range of Holland & Barrett supplements, knowledgeably helping you to find the products you want.

Our promise to you


Get advice from our fully qualified experts


Don’t worry, we won’t share your information with anybody else


The call has full end-to-end security encryption for complete peace of mind

Free of charge

The best things in life are free – just like our advice

How we can help

You can speak to our qualified advisors about any of these heath concerns.

Joint & Bone Health

General Nutrition

Heart Health

Hair, Skin & Nails Health

Brain & Eye Health

Weight Management

Activity and Flexibility


Stress and Anxiety

Gut Health

Women's Health

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Frequently Asked Questions

Each video call is 15 minutes long.

Our qualified in-store advisors are able to support your product enquiry from a wide range of Holland and Barrett Vitamins, Supplements and more.

If you have a query about OrderingRewards for Life or Subscribe and Save, you can visit our Help Centre
To track your parcel or parcel deliver schedule, visit the Track My Order

If you have a query about your delivery, order issues or delivery methods etc..., please visit the Ordering page on our Help Centre where you will find all the information to help you.

Should you want to place an order, you can do so on our website here or you can place place an order over the telephone

To track your parcel or parcel deliver schedule, visit the Track My Order

The advisors will not be able to support you on the call about these items.

If you have any queries about your Rewards for Life card, please visit the Rewards for Life knowledge base at our Help Centre

The health and well being advisors will not be able to support you on the call about these items.

If you have any queries about your Subscribe and Save, please visit the Subscribe and Save knowledge base at our Help Centre

The health and well being advisors will not be able to support you on the call about these items.

A computer, mobile or tablet device with an internet connection, webcam and microphone.

There are no downloads required and nothing to install. You can enter the video call through one click from your email and calendar appointment or from the text message reminder.

All our video calls are end-to-end encrypted and fully secure. Each video call has a unique link, which only you can access. Your link automatically expires after the video appointment finishes.

As a customer, you will receive a confirmation email with a link that leads to the online video room immediately after scheduling. In this email you will also find a calendar invitation, so that you can immediately add the appointment to your calendar. You will also receive a reminder email and SMS text message so that you do not forget the appointment and can quickly access the link.

Yes you will be seen on the call as the video option is turned on. You do have the option to turn off your video when joining or during the call, and the advisor will not be able to see you. You will need to keep on your microphone so we can chat.

You can make numerous appointments and you can make several bookings if you need more information.

We operate on a 7 day a week and 8am to 8pm to allow for convenient discussions outside of working hours.

Yes, during the call you can choose to share your screen, web browser or web browser tab to support conversation

Not at this time, although our advisors are able help you select items that they recommend which you can purchase after the call either through our online shop or in-store.