FAQs - Frequently Asked Questions

Rewards for Life

How do I sign up for Holland & Barrett Rewards for Life?
If you are making a purchase online or by mail order we will pop a membership card into your order when we send it to you. Alternatively, you can visit any of our participating stores to sign up (see list below). You'll get your membership card and start earning points straight away.

Visit our Store Locator to find your nearest store.

How many points do I receive?
Right now, we're offering an introductory 4 points for every £1 spent at Holland & Barrett. It doesn't matter whether you shop online, at store or by phone, you'll collect points on everything you purchase and still take advantage of our in store promotions. The points you collect will be based on your spend that day, after discount.

How do I activate my card?
It's easy, just visit www.hollandandbarrett.com/signup and we'll guide you through activating your card.

Why do I need to activate my card?
Activating your card simply means that we then know that the membership belongs to you. It's just a few questions so that we know where to send your reward coupons to and how you would like us to contact you. It also means that if the card is lost or stolen we can transfer your details onto your new account so that you don't lose any points you have collected.

Activating your card also means that you will enjoy all the benefits of being a member of Rewards for Life. Once you have activated your card you will then start to receive your reward coupons and other information and offers from Holland & Barrett.

When you activate your card we'll add 150 points onto your account - that's £1.50 on your next reward coupon.

When will I receive rewards?
You'll receive reward coupons regularly throughout the year. You will need to activate your card so that we know where to send the coupon to and you'll need to collect 50 points for your first reward.

How many rewards will I receive?
We will send up to 4 reward coupons a year.

How can I spend my rewards?
This is the best bit. You can spend your rewards on any product of your choice in store. Simply pick your favourite product and we'll take the value of your coupon off the cost of your product - simple !!

What do I do if I lose my card?
If you should lose your Rewards for Life card, simply collect a replacement card next time you're in store. Once you have your new card, please contact the helpline on 0844 736 1128 so that we can ensure your points are transferred onto your new card number.

Can I collect points if I don't have my card with me when purchasing?
It's best to carry your membership card with you so that you have your membership details to hand but if you forget, we'll do our best to find your membership number on our system so that we can add your points to your account.

How can I keep track of how many points I have collected?
On the bottom of your receipt we will show you how many points you collected for that purchase. You can find out your total points balance by calling the Rewards for Life Helpline on 0844 736 1128 or by emailing us on rewardsforlife@hollandandbarrett.com, or by visting the My Account section on our website www.hollandandbarrett.com. Please allow up to 48 Hours for the website to update your points total.

What is a Collecting Period?
We divide the year into 4 collecting periods. You'll collect points on every transaction during these periods. At the end of each collecting period, we will turn the points you have collected, during that period, into a reward coupon.

How do I change my personal details?
We'll be happy to update your personal details if you call our Helpline 0844 736 1128.

Can my partner have a card?
Of course. Everybody can join Rewards for Life. They can sign up online, in store or by mail order. At this time we cannot combine your accounts or provide you with more than one card for the same account but if you want to save points to the same account we have provided you with a card and key fob to share.

What do you do with my data?
Your privacy is very important to us, that's why we'll take great care with any personal information you share with us and will never release these details to any company outside of the NBTY Group.

However, we would like to use the information you share with us to keep you up to date with the range of products and services we offer and to help make shopping with us easier. This includes news of events, promotions, offers, product launches and special activity relating to your Rewards for Life membership. We may contact you by email, post, text message or phone. We are constantly looking to improve our business and the service we offer so from time to time we may contact you to get your feedback or for research purposes. However, we will always give you the option of how you want to be contacted and if you do not wish to be contacted by us, we will respect this.

We will continue to send you your reward coupon even if you choose not to receive any other information from us.

Why do you need my email address?
Being the UK's leading health food store, we have been 'green' for years, well before it became fashionable. We are committed to reducing the impact we have on our environment and the world we live in. We would prefer to send you information including your reward coupon by email to help with this.

We will not bombard you with emails but will send you information about things that we think will be of interest to you and of course your reward coupon. You can unsubscribe at any time if you do not wish to continue to receive emails and still continue to collect points.

I can't activate my card online.
The activation page will guide you through what you need to do and it's very easy. However, if you are experiencing difficulties you can contact the Rewards for Life helpline on 0844 736 1128 or pop into your local store and they will be able to help too.

Where can I find the Rewards for Life terms and conditions?
The full terms and conditions for the Rewards for Life scheme can be found here.

Copyright © Holland & Barrett Retail Limited, 2014. All rights reserved.
hollandandbarrett.com is a trading name of Holland & Barrett Retail Limited,.
Registered office: Samuel Ryder House, Barling Way, Nuneaton, Warwickshire CV10 7RH.
Registered in England: Company No. 2758955. Registered VAT No. 211727395.