Delivery & Returns

Due to high demand, please expect some delays to our usual delivery service

• £1.95 or FREE when you spend £25

• Delivery within 5 days

• Most CollectPlus Points are open 7 days a week, 7am til late

Collect your order from a choice of over 7,000 CollectPlus loactions.

Once your parcel arrives at your chosen locaton, you will receive a text and email containing your 7 character collection code.

Simply take your collection code and proof of ID when you collect your parcel.

Please note: Your parcel will be held at the CollectPlus Point for 10 days before being returned to us.

• £1.95 or FREE when you spend £25 

• Delivery within 5 days 

Collect your order from nearly 1,200 parcel lockers nationwide, any time, in seconds.

On the day of collection you will receive a text and email with a unique code. Use the code at the locker to access your items.

Please note: You have 72 hours from confirmation to collect your items before they are returned to us.

To see how easy it is to collect your parcel click here

• £1.95 or FREE when you spend £25

Due to high demand, please expect some delays to our usual delivery service

Collection is available within 5 working days from any myHermes ParcelShop.

You will receive a text as soon as your parcel is ready to collect.

Please note: Hermes will hold parcels for 10 days before returning them to us.

We currently ship to following European countries:

Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

Please note: It may take up to 21 working days for your delivery to be made. 

Our prices do not include taxes and tariffs. Customers outside of the United Kingdom may be subject to customs fees and/or import duties and taxes, which are levied once an order reaches your country. We do not cover any additional charges for customs clearance these must be paid for by you (we have no control over these charges and cannot predict what they may be).

Customs policies vary widely from country to country; you should contact your local customs office or tax authority for information specific to your situation.

Additionally, when ordering from us, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Please note that our products are labelled to EU label regulations.

We are now shipping to the United States.

• £9.99 for DHL Express International delivery. Typically takes between 1 and 3 working days to arrive.
• Cut off time is 3pm GMT+0

Please note: Our prices do not include taxes and tariffs. Customers outside of the United Kingdom may be subject to customs fees and/or import duties and taxes, which are levied once an order reaches your country. We do not cover any additional charges for customs clearance; these must be paid for by you (we have no control over these charges and cannot predict what they may be).

Customs policies vary widely from country to country; you should contact your local customs office or tax authority for information specific to your situation.

Additionally, when ordering from us, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Some of our products are not available for shipping to the USA.Please note that our products are labelled to EU label regulations.

Restriction

Some items in our website may not be able to be shipped to the United States due to local restrictions.

We are now shipping to Australia.

• £14.99 for DHL Express International delivery. Typically takes between 2 and 4 working days to arrive.
• Cut off time is 3pm GMT+0

Please note: Our prices do not include taxes and tariffs. Customers outside of the United Kingdom may be subject to customs fees and/or import duties and taxes, which are levied once an order reaches your country. We do not cover any additional charges for customs clearance; these must be paid for by you (we have no control over these charges and cannot predict what they may be).

Customs policies vary widely from country to country; you should contact your local customs office or tax authority for information specific to your situation.

Additionally, when ordering from us, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Some of our products are not available for shipping to Australia.Please note that our products are labelled to EU label regulations.

Restriction

Some items in our website may not be able to be shipped to Australia due to local restrictions.

• FREE

To find your nearest CollectPlus parcel drop off and to download and print a returns label, click here.

You can drop off returns at 7,000 local CollectPlus stores, open early til' late, 7 days a week.

Please note: You must obtain and stick your returns label to your parcel before taking your parcel into a CollectPlus store.

CollectPlus will not accept responsibility for parcels handed into a store without a CollectPlus returns label.

• FREE

To find your nearest InPost Parcel Locker and to download and print your returns label, click here.

Return your parcel from nearly 1,200 parcel lockers nationwide, any time, in seconds. That means no queues or closing times to worry about.

You can also track your parcel on its way back to us.

• FREE

To find your nearest MyHermes shop and to download and print your returns label, click here.

Drop off your parcel in your chosen MyHermes shop, where you will be given a receipt with a tracking code.

• FREE

To arrange a collection and to download and print your returns label, click here.

You can arrange for a courier to collect your parcel from your place of choice from up to 7 days in advance.

If you are not satisfied with any item(s) in your order, simply return the item(s) within 60 days of ordering and we'll exchange or refund it.

Once we have received your returned item(s) we will issue a refund to the payment method used to pay for the order. Please allow 14 days for the refund to show in your account.

For any returns please email our customer services team who will be happy to assist you:

USA: customerservices-usa@hollandandbarrett.com
Australia: customerservicesaustralia@hollandandbarrett.com 

Returns address

You can return your item(s) by posting your parcel back to us at the following address:

Holland & Barrett Direct

Vitality House
Sixth Avenue
Centrum 100
Burton on Trent
DE14 2WP

If you have any lost or missing products from your order then please contact our Customer Care team; phone 0330 058 2025 or email us.

Lost parcels must be reported within 30 days of the dispatch date. We will not be liable for any loss should you fail to do this.

We take great care to ensure your items reach you in good condition. However, if you are unfortunate to receive a damaged item, just return it to us and we will happily refund or replace it.

We retain the right to request a return of the faulty products with the consignment number on the outside of your parcel, by recorded delivery to the below address, and the products will be inspected.

If the fault is agreed, a full refund will be given for the returned products. Please contact our customer services department who can arrange for your goods to be sent back to us.

Returns address

Holland & Barrett Direct
Vitality House
Sixth Avenue
Centrum 100
Burton on Trent
DE14 2WP