Everything you need to know about the Holland & Barrett Gift Card

With the Holland & Barrett Gift Card, you can give the gift of natural products and personalised advice.

Do you have questions about your Holland & Barrett Gift Card? Check out the most frequently asked questions below or contact our customer service team.

Would you like a Holland & Barrett Gift Card as a corporate gift, incentive, Christmas or other gift for employees or business relations? With this gift, you can't go wrong! Would you like to know more about the possibilities? Please email customerservices@hollandandbarrett.com.

Where can I buy an H&B Gift Card?

The H&B Gift Card is available at all H&B stores across the UK and at participating retail partners.

Find a UK store

 

Where can I redeem my H&B Gift Card?

You can redeem your Gift Card at all H&B stores across the UK, on our website hollandandbarrett.com, and in the H&B app.

Find a UK store

 

How much balance is on my H&B Gift Card?

You can check your Gift Card balance using the balance checker above, in an H&B store and during online checkout. An H&B Gift Card can be purchased with a value of your choice between £5.00 and £250.00.

 

How long is the H&B Gift Card valid?

Our Gift Cards are valid for up to 2 years after the date of issue.

 

How do I pay with an H&B Gift Card in-store and online?

In-store, you can ask a member of staff to scan the Gift Card to complete the transaction. Online and in the app, enter your Gift Card details and PIN during checkout to complete the payment.

 

Can I use multiple H&B Gift Cards for one purchase?

Yes, you can redeem multiple Gift Cards per transaction, with a maximum total balance of £250.00. If your purchase costs more, you can pay the remaining amount using another payment method.

 

Can I spend the balance on my H&B Gift Card in instalments?

Yes, you can spend the balance on your Gift Card in multiple transactions. However, the balance cannot be exchanged for cash.

 

What happens to my balance if I don't complete my online purchase using a Gift Card?

During online checkout, we reserve the required amount on your Gift Card. If the transaction is cancelled before completion, the balance will be released again. This may take a few minutes.

 

What should I do if I lose my H&B Gift Card or if it is stolen?

Holland & Barrett is not liable for lost, damaged or stolen Gift Cards. Please therefore keep your Gift Card safe.

 

Can I exchange or return my H&B Gift Card?

No, the Gift Card cannot be exchanged or returned.

 

Can I return products purchased using an H&B Gift Card?

For products purchased using an H&B Gift Card, our standard delivery and returns policy applies.

Returns in-store are refunded by means of a store credit voucher. Online purchases are refunded using the original payment method. If a Gift Card was used, the refunded amount will be credited back to the original Gift Card.

 

Who is responsible for my H&B Gift Card?

The Gift Card holder is responsible for keeping the Gift Card safe until it expires.

 
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