Terms and Conditions

1. These terms and conditions, together with our Privacy Policy, are applicable across the entire Holland & Barrett Rewards for Life Programme ("the Programme") and any participation in the Programme constitutes acceptance of them. The Rewards for Life account, card, money off voucher and points, in whatever form, are issued by and remain the property of Holland & Barrett Retail Limited ("Holland & Barrett") which may, at any time, terminate the Programme or alter or amend the conditions of operation of the Programme.

2. All members of the Programme must be resident in the UK and aged 16 years or over.

3. You can register for the Programme in any UK Holland & Barrett store, online and on the app.

4. The Holland & Barrett Rewards for Life account, in whatever form, is not transferable, cannot be copied and can only be used by the member who is named and registered for the account. Holland & Barrett Rewards for Life key fobs may be used by anyone who is resident at the same registered address as the member.

5. Members are only entitled to one Holland & Barrett Rewards for Life account each. Holland & Barrett reserves the right to refuse, merge or close additional accounts at any time.

6. Your Rewards for Life account is personal to you. We do not issue additional cards for your account, but your family and friends can of course apply for their own Holland & Barrett Rewards for Life account. 

7. The Programme is only for personal and consumer use. Your Rewards for Life account, cards or key fobs cannot be used for any business transaction or purpose.

8. H&B Rewards for Life accounts, cards or key fobs can only be used for purchases from UK Holland & Barrett stores and for purchases made online at www.hollandandbarrett.com, on the Holland & Barrett app or for orders placed with our customer engagement centre. 

9. Holland & Barrett Rewards for Life accounts, cards, key fobs, cash vouchers and points cannot be transferred, bought, sold or in any way traded.

10. To receive full membership benefits of the Programme, including money off vouchers, members must activate their card by accepting the programme terms and conditions during the sign up process. Members who experience difficulties with this process should call Holland & Barrett customer services on 0330 058 2025 or email customerservices@hollandandbarrett.com. 

11. Members must register their personal details and keep Holland & Barrett informed of any changes. Holland & Barrett cannot be held responsible for any loss of points or money off vouchers incurred as a result of out of date details, and may cancel membership of the Programme if details are clearly no longer current.

12. The safe keeping of Rewards for Life cards, key fobs and money off vouchers remains the responsibility of the Rewards for Life member, as do any security details relating to the account i.e. username and password. Holland & Barrett cannot be held responsible for any loss arising from the member failing to ensure the security or safe-keeping of these items.

13. Holland & Barrett may decline to issue, withdraw or cancel Holland & Barrett Rewards for Life accounts, cards, key fobs, money off vouchers and points, in whatever form, and / or remove a member from the Programme at any time where there is reasonable belief of:

a. Any abuse or attempted abuse of the Programme;

b. Any breach or attempted breach of these terms and conditions and / or those relating to the optional elements of the Programme; or

c. any behaviour relating to Holland & Barrett Rewards for Life or Holland & Barrett that involves theft, misconduct, abusive or offensive behaviour, or supplying false or misleading information.
 

14.  Members can choose to leave the Programme at any time. By leaving the Programme members forfeit the right to any points or money off vouchers already accrued or issued.

15. Members who do not collect any points for one year will be removed from the Programme and will need to apply for new membership should they wish to re-join.

16. Members may be able to acquire the points or money off vouchers of a close family member who has died by providing a written request, informing us of the membership details of the deceased.

17.  A copy of our Privacy Policy is set out below. Privacy policy: Your privacy is very important to us, that's why we'll take great care with any personal information you share with us and will never release these details to any company outside of the Holland & Barrett group of companies for their marketing purposes. However, we would like to use the information you share with us to keep you up to date with the range of products and services we offer and to help make shopping with us easier.This includes news of events, promotions, offers, product launches and special activity relating to your Rewards for Life membership. We may contact you by email, post or app push notification. We are constantly looking to improve our business and the service we offer, so from time to time we may contact you to get your feedback or for research purposes. However, we will always give you the option of how you want to be contacted by us and when you want to end your participation in the Programme. If you want to limit how we contact you or cease participation in the programme, then please contact us via Holland & Barrett customer services on 0330 058 2025 or email us at customerservices@hollandandbarrett.com.

Rewards for Life Points

18. The current conversion value of points is one point equals one penny. We will not exchange Holland & Barrett Rewards for Life points for cash. We may from time to time change the number of points you collect on products and services included in the Programme. We will display notices in stores and at www.hollandandbarrett.com advising members of changes.

19. Holland & Barrett Rewards for Life points can be earned at UK Holland & Barrett stores and for purchases made online at www.hollandandbarrett.com, on the Holland & Barrett App or for orders placed with our customer engagement centre. The current introductory rate of points collected is 4 points for each full £1 of expenditure, after any discounts have been applied. Points will be collected on all purchases over £1.

20. To be awarded points, members must spend £1 or above on qualifying products in a single transaction. During time of point promotions or special offers, the amount of points awarded may change and may vary depending on the products bought, the amount spent and where the transaction takes place.

21. Members must present their Rewards for Life card, digital card, key fob or account details at the checkout in order to collect points for a transaction in stores. It may be possible for members who forget to do this at the time of the transaction to have their points added manually at the store, but this cannot be guaranteed if the customer has not activated their account. Upon production of a valid receipt, provided the receipt belongs to the claiming member, relates to their personal expenditure and is produced within 14 days of the original transaction date, it may also be possible to manually add points for a transaction to the member's account.  All queries of this nature should be referred to Holland & Barrett customer engagement centre by calling 0330 058 2025 or by emailing customerservices@hollandandbarrett.com. Points may only be claimed for up to two transactions or receipts per day. 

22. For phone transactions, members will be required to quote their Rewards for Life account number to collect points. For online and app purchases, customers will need to sign into their online accounts or enter their Rewards for Life membership number at the basket page. 

23. Certain products may be excluded from the Programme at the discretion of Holland & Barrett from time to time, particularly those which are the subject of other promotional activity.

24. Members can earn a maximum of 30,000 points in any one collection period.

25.  During any double points and other events, in store, online or on the app, members will receive the promotional rate of points only. The normal rate of points at that time will not be awarded in addition to the promotional points.

26. Holland & Barrett may set a limit on the number of times points may be awarded for promotional items on which additional points are available. Individual promotions may have different limits as communicated in their purchase conditions. Any participation in promotional offers above and beyond what could objectively be considered consumer behaviour or personal use may be treated as abuse of the Programme.

27. Holland & Barrett is entitled to remove points at any time if products are returned for any reason and a full or partial refund of the purchase price is given. This also applies to the exchange of products, unless the exchange is for products with an equivalent points value.

28. If you fail to present your Rewards for Life card or details when receiving a refund, we will deduct the points from your Rewards for Life account next time you present it in stores. 

29. When returning goods purchased from www.hollandandbarrett.com or the H&B App, unless you are requesting an exact replacement for your return, any Holland & Barrett Rewards for Life points collected on those items will be deducted from your Rewards for Life account.

30. Points have no value until they are converted to money off vouchers at the end of a collection period. 

31. Holland & Barrett is under no obligation to award Holland & Barrett Rewards for Life points other than for qualifying transactions.

32. Points will be awarded for any shipping / delivery charges incurred for online, App and direct mail orders.

Rewards for Life Money off Vouchers

33. Holland & Barrett Rewards for Life money off vouchers will be sent, with a statement to members who have accumulated total points above the qualifying threshold at the end of each collection period. The current minimum qualifying threshold to receive a money off voucher is 50 points. Statements will be sent via email or post. 

34. Holland & Barrett is under no obligation to send a statement by post.

35. The value of Rewards for Life money off vouchers given by Holland & Barrett will be based on the number of points that a member has collected by the end of the last day of the collection period. Collection periods may vary at Holland & Barrett's discretion.

36.  Points values at the end of the collection period will be converted into money off vouchers in 25 pence increments, with a minimum money off voucher value of 50 pence. Other than for customers who receive their money off vouchers by post, we may at any time reduce the amount of the minimum money off voucher value. Any points that remain following conversion (because they are either below the qualifying threshold or above the value of the money off voucher) will be 'carried forward' as the starting balance for the next collection period. 'Carried forward' points will expire after one year if the account has not been used within that period.

37. Rewards for Life money off vouchers display an expiry date, beyond which they cannot be used or reissued. Money off vouchers that are lost or mislaid may be reissued with the original expiry date, provided they have not been redeemed previously. Additional terms and conditions may be found on the back of the money off vouchers. 

38.  Holland & Barrett may restrict the use of the money off voucher to selected products and exclude products which may be included in other promotional activity.

39. Each money off voucher must be used in full in one transaction and no change will be given. The money off voucher can be used as part payment towards product(s) of a higher value provided the balance of the payment is covered by another suitable method.

40.  If a product you purchase using a money off  voucher is unsatisfactory, please return it to any UK Holland & Barrett store. If necessary, we will re-credit your account with the correct number of points. No cash refund will be given in these circumstances.

General

41.  Points awarded at the time of a transaction or money off voucher already issued may be removed or cancelled if Holland & Barrett determines that the points were collected in breach of these terms and conditions or were awarded in error. For the avoidance of doubt, no advice given or action taken by our staff that is contrary to these terms and conditions will have the effect of changing these terms and conditions.

42. The Programme is operated by Holland & Barrett Retail Ltd, Samuel Ryder House, Barling Way, Eliot Park, Nuneaton, Warwickshire, CV10 7RH.

43. These terms and conditions are correct as of 18th April 2024 and shall be governed by and construed in accordance with the laws of England. Any disputes will be decided only by the English courts. Holland & Barrett reserves the right to change these terms and conditions, at any time, for legal, regulatory, business or policy reasons. Members who continue to participate in the Programme following such a change will have accepted the amended terms and conditions.

44. A person who is not a party to these terms and conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any provision in these terms and conditions, but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.

45.  The most up to date terms and conditions for the Programme can be found on this page or can be provided in writing by contacting the Holland & Barrett customer services by calling 0330 058 2025 or by emailing customerservices@hollandandbarrett.com. 

Bonus vouchers

Offer valid in any Holland & Barrett UK store and online at www.hollandandbarrett.com until date shown on the voucher. Bonus points will be awarded on the total value of the transaction after all discounts are applied. Voucher and valid Rewards for Life card must be presented at the time of transaction. Single use only. Bonus Voucher must be presented at the time of purchase, or a valid code entered at the checkout for online and order-in-store transactions. Value 0.0001p. No cash alternative. Photocopies, duplications or damaged vouchers will not be accepted. Offer valid for in-store, online and order-in-store transactions. Please refer to Rewards for Life terms and conditions for full Voucher terms and conditions. To be removed from our mailing list, please contact customer services on 0330 058 2025. We reserve the right to retract this offer at any time.

May 2024 reward vouchers

Reward Voucher valid until 31/08/2024. Redeemable in any Holland & Barrett UK store, online at www.hollandandbarrett.uk or by mail order. Reward Voucher and valid Rewards for Life card must be presented at the time of transaction. Reward Voucher is non-transferable. Reward Voucher can only be redeemed once and must be redeemed in full. No change will be given, and any unused balance will not be refunded. Reward Voucher has no cash value and no cash alternative. Reward Voucher cannot be used against subscription orders. No photocopies, duplications or damaged vouchers will be accepted. No points will be collected on the Reward Voucher amount. Please refer to Rewards for Life terms and conditions for full Reward Voucher terms and conditions. To be removed from our mailing list, please contact customer services on 0330 058 2025. We reserve the right to retract this offer at any time.

Bonus vouchers

£2.50 worth of points when you spend £20 on Joints Bones & Muscles 

Receive £2 worth of points when you spend £20 or more on Joints Bones & Muscles  in a single transaction by the 30/07/24. Redeem in-store using the barcode or by entering the code online. Single use. Coupon has no cash value and photocopies will not be accepted. Offer cannot be combined with any other bonus points promotion. H&B’s standard Terms and Conditions and H&B Rewards for Life terms apply – see www.hollandandbarrett.com/legal for details.

Double points when you spend £10 on Hay Fever Relief

Receive double points when you spend £10 or more on Hay Fever Relief in a single transaction by the 31/07/24. Double points available up to £50. Redeem in-store using the barcode or by entering the code online. Single use. Coupon has no cash value and photocopies will not be accepted. Offer cannot be combined with any other bonus points promotion. H&B’s standard Terms and Conditions and H&B Rewards for Life terms apply – see www.hollandandbarrett.com/legal for details.

£2.50 worth of points when you spend £20 on Gut Health products

Receive £2 worth of points when you spend £20 or more on Gut Health products in a single transaction by the 31/07/24. Redeem in-store using the barcode or by entering the code online. Single use. Coupon has no cash value and photocopies will not be accepted. Offer cannot be combined with any other bonus points promotion. H&B’s standard Terms and Conditions and H&B Rewards for Life terms apply – see www.hollandandbarrett.com/legal for details.

Get £2.50 worth of points when you spend £35 or more

Receive 250 bonus points when you spend £35 or more in a single transaction by the 31/07/24. Redeem in-store using the barcode or by entering the code online. Single use. Coupon has no cash value and photocopies will not be accepted. Offer cannot be combined with any other bonus points promotion. H&B’s standard Terms and Conditions and H&B Rewards for Life terms apply – see www.hollandandbarrett.com/legal for details.

Double points when you spend £15 on Face Care & Sun Care

Receive double points when you spend £15 or more on Face Care and Sun Care products, excluding gift sets, in a single transaction by the 31/07/24. Redeem in-store using the barcode or by entering the code online. Single use. Coupon has no cash value and photocopies will not be accepted. Offer cannot be combined with any other bonus points promotion. H&B’s standard Terms and Conditions and H&B Rewards for Life terms apply – see www.hollandandbarrett.com/legal for details.

£1.50 worth of points when you spend £15 on Fruits, Nuts and Seeds

Receive £1.50 worth of points when you spend £15 or more on Fruit, Nuts and Seeds products in a single transaction by the 31/07/24. Redeem in-store using the barcode or by entering the code online. Single use. Coupon has no cash value and photocopies will not be accepted. Offer cannot be combined with any other bonus points promotion. H&B’s standard Terms and Conditions and H&B Rewards for Life terms apply – see www.hollandandbarrett.com/legal for details.

£1 of points when you spend £5 on Chilled Drinks

Receive £1 worth of points when you spend £5 or more on Chilled Drinks products in a single transaction by the 31/07/24. Redeem in-store using the barcode or by entering the code online. Single use. Coupon has no cash value and photocopies will not be accepted. Offer cannot be combined with any other bonus points promotion. H&B’s standard Terms and Conditions and H&B Rewards for Life terms apply – see www.hollandandbarrett.com/legal for details.

Bouncebacks

20% off your next purchase

Receive 20% off your next purchase. Redeem in-store using the barcode or by entering the code online by the expiry date shown on the receipt. Single use only. Coupon has no cash value and photocopies will not be accepted. Not to be used in conjunction with any other promotion. Voucher accepted at retailer’s discretion. We reserve the right to retract this offer at any time. H&B’s standard Terms and Conditions and H&B Rewards for Life terms apply – see www.hollandandbarrett.com/legal for details.

200 bonus points WYS £20 or more

Receive 200 bonus points when you spend £20 or more in a single transaction by the expiry date shown on the receipt. Redeem in-store using the barcode or by entering the code online. Single use. Coupon has no cash value and photocopies will not be accepted. Offer cannot be combined with any other bonus points promotion. H&B’s standard Terms and Conditions and H&B Rewards for Life terms apply – see www.hollandandbarrett.com/legal for details.

300 bonus points WYS £30 or more

Receive 300 bonus points when you spend £30 or more in a single transaction by the expiry date shown on the receipt. Redeem in-store using the barcode or by entering the code online. Single use. Coupon has no cash value and photocopies will not be accepted. Offer cannot be combined with any other bonus points promotion. H&B’s standard Terms and Conditions and H&B Rewards for Life terms apply – see www.hollandandbarrett.com/legal for details.

400 bonus points WYS £40 or more

Receive 400 bonus points when you spend £40 or more in a single transaction by the expiry date shown on the receipt. Redeem in-store using the barcode or by entering the code online. Single use. Coupon has no cash value and photocopies will not be accepted. Offer cannot be combined with any other bonus points promotion. H&B’s standard Terms and Conditions and H&B Rewards for Life terms apply – see www.hollandandbarrett.com/legal for details.

Double points when you spend £10 in selected store 

Receive double points when you spend £10 or more in a single transaction by expiry date shown on the leaflet. Redeem in the store stated on the leaflet using the barcode. Single use. Coupon has no cash value and photocopies will not be accepted. Offer cannot be combined with any other bonus points promotion. H&B’s standard Terms and Conditions and H&B Rewards for Life terms apply – see www.hollandandbarrett.com/legal for details.

25% off when you buy any 2 products

Receive 25% off when you buy any 2 products by 30/07/24. Redeem in-store using the barcode or by entering the code online. Single use. Coupon has no cash value and photocopies will not be accepted. Offer cannot be combined with any other promotion. The offer excludes Protein Powders, Protein Bars, Pre-Workout, Outlet, At-Home Testing Kits, Rheal & H&B Vitamins & Supplements Value range.  H&B’s standard Terms and Conditions and H&B Rewards for Life terms apply –see www.hollandandbarrett.com/legal for details.

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