Terms and Conditions

1. These terms and conditions, together with our Privacy Policy, are applicable across the entire Holland & Barrett Rewards for Life Programme ("the Programme") and any participation in the Programme constitutes acceptance of them. The rewards for life account, card, key fobs, cash voucher and points, in whatever form, are issued by and remain the property of Holland & Barrett Retail Limited ("Holland & Barrett") which may, at any time, terminate the Programme or alter or amend the conditions of operation of the Programme.

2. All members of the Programme must be resident in the UK and aged 16 years or over.

3. You can register for the Programme in any UK Holland & Barrett store, online and via mail order.

4. The Holland & Barrett Rewards for Life card ("H&B RFL card"), in whatever form, is not transferable, cannot be copied and can only be used by the member who is named and registered for the card. Holland & Barrett rewards for life key fobs may be used by anyone who is resident at the same registered address as the member.

5. Members are only entitled to one Holland & Barrett Rewards for Life account each. Holland & Barrett reserves the right to refuse, merge or close additional accounts at any time.

6. Your H&B RFL card is personal to you. We do not issue additional H&B RFL cards for your account, but your family and friends can of course apply for their own Holland & Barrett Rewards for Life cards.

7. The Programme is only for personal and consumer use. H&B RFL cards and key fobs cannot be used for any business transaction or purpose.

8. H&B RFL cards and key fobs can only be used for purchases from UK Holland & Barrett stores and for purchases made online at www.hollandandbarrett.com or via mail order.

9. Holland & Barrett Rewards for Life accounts, cards, key fobs, cash vouchers and points cannot be transferred, bought, sold or in any way traded.

10. To receive full membership benefits of the Programme, including reward cash vouchers, members must activate their card online at www.hollandandbarrett.com/auth/signup or via their nearest UK Holland & Barrett store. Members who experience difficulties with this process should call the Holland & Barrett rewards for life helpline on 0330 058 2025.

11. Members must register their personal details and keep Holland & Barrett informed of any changes. Holland & Barrett cannot be held responsible for any loss of points or cash vouchers incurred as a result of out of date details, and may cancel membership of the Programme if details are clearly no longer current.

12. If a new H&B RFL card is not activated within one year of receipt, the account will be closed.

13. The safe keeping of H&B RFL cards, key fobs and cash vouchers remains the responsibility of the Rewards for Life member, as do any security details relating to the account i.e. username and password. Holland & Barrett cannot be held responsible for any loss arising from the member failing to ensure the security or safe-keeping of these items.

14. Holland & Barrett may decline to issue, withdraw or cancel Holland & Barrett rewards for life accounts, cards, key fobs, cash vouchers and points, in whatever form, and / or remove a member from the Programme at any time where there is reasonable belief of:

a. Any abuse or attempted abuse of the Programme;

b. Any breach or attempted breach of these terms and conditions and / or those relating to the optional elements of the Programme; or

c. any behaviour relating to Holland & Barrett rewards for life or Holland & Barrett that involves theft, misconduct, abusive or offensive behaviour, or supplying false or misleading information.

15. Members can choose to leave the Programme at any time. By leaving the Programme members forfeit the right to any points or cash vouchers already accrued or issued.

16. Members who do not collect any points for one year will be removed from the Programme and will need to apply for new membership should they wish to re-join.

17. Members may be able to acquire the points or cash vouchers of a close family member who has died by providing a written request, informing us of the membership details of the deceased.

18. Your privacy is very important to us. A copy of our Privacy Policy is set out below. Privacy policy: Your privacy is very important to us, that's why we'll take great care with any personal information you share with us and will never release these details to any company outside of the Holland & Barrett group of companies for their marketing purposes. However, we would like to use the information you share with us to keep you up to date with the range of products and services we offer and to help make shopping with us easier. This includes news of events, promotions, offers, product launches and special activity relating to your rewards for life membership. We may contact you by email, post, text message or phone. We are constantly looking to improve our business and the service we offer, so from time to time we may contact you to get your feedback or for research purposes. However, we will always give you the option of how you want to be contacted by us and when you want to end your participation in the Programme. If you want to limit how we contact you or cease participation in the programme, then please contact us via the rewards for life helpline on 0330 058 2025 or email us at rewardsforlife@hollandandbarrett.com.

Rewards for Life Points

19. The current conversion value of points is one point equals one penny. We will not exchange Holland & Barrett Rewards for Life points for cash. We may from time to time change the number of points you collect on products and services included in the Programme. We will display notices in stores and at www.hollandandbarrett.com advising members of changes.

20. Holland & Barrett Rewards for Life points can be earned at UK Holland & Barrett stores and for purchases made online at www.hollandandbarrett.com or via mail order. The current introductory rate of points collected is 4 points for each full £1 of expenditure, after any discounts have been applied. Points will be collected on all purchases over £1.

21. To be awarded points, members must spend £1 or above on qualifying products in a single transaction. During time of point promotions or special offers, the amount of points awarded may change and may vary depending on the products bought, the amount spent and where the transaction takes place.

22. Members must present their H&B RFL card or key fob at the checkout in order to collect points for a transaction in stores. It may be possible for members who forget to do this at the time of the transaction to have their points added manually at the store, but this cannot be guaranteed if the customer has not activated their card. Upon production of a valid receipt, provided the receipt belongs to the claiming member, relates to their personal expenditure and is produced within 14 days of the original transaction date, it may also be possible to manually add points for a transaction to the member's account. All queries of this nature should be referred to the H&B RFL helpline by calling 0330 058 2025. Points may only be claimed for up to two transactions or receipts per day. Receipts may need to be posted, faxed or emailed and guidance on this will be provided by the Holland & Barrett rewards for life Helpline.

23. Members will be required to quote their H&B RFL card number to collect points on purchases made through any catalogue, phone or online transaction.

24. Certain products may be excluded from the Programme at the discretion of Holland & Barrett from time to time, particularly those which are the subject of other promotional activity.

25. Members can earn a maximum of 30,000 points in any one collection period.

26. During any double points and other events, in store, online or on mail order members will receive the promotional rate of points only. The normal rate of points at that time will not be awarded in addition to the promotional points.

27. Holland & Barrett may set a limit on the number of times points may be awarded for promotional items on which additional points are available. Individual promotions may have different limits as communicated in their purchase conditions. Any participation in promotional offers above and beyond what could objectively be considered consumer behaviour or personal use may be treated as abuse of the Programme.

28. Holland & Barrett is entitled to remove points at any time if products are returned for any reason and a full or partial refund of the purchase price is given. This also applies to the exchange of products, unless the exchange is for products with an equivalent points value.

29. If you fail to present your H&B RFL card when receiving a refund, we will deduct the points from your H&B RFL card the next time you present it in stores.

30. When returning goods purchased from www.hollandandbarrett.com, unless you are requesting an exact replacement for your return, any Holland & Barrett Rewards for Life points collected on those items will be deducted from your H&B RFL card.

31. Points have no value until converted into cash vouchers at the end of a collection period.

32. Holland & Barrett is under no obligation to award Holland & Barrett Rewards for Life points other than for qualifying transactions.

33. Points will be awarded for any shipping / delivery charges incurred for online and direct mail orders.

Rewards for Life Cash Vouchers

34. Holland & BarrettRewards for Life cash vouchers will be sent ("H&B RFL cash vouchers"), with a statement to members who have accumulated total points above the qualifying threshold at the end of each collection period. The current minimum qualifying threshold to receive a cash voucher is 50 points.

35. Holland & Barrett is under no obligation to send a statement by post.

36. The value of H&B RFL cash vouchers given by Holland & Barrett will be based on the number of points that a member has collected by the end of the last day of the collection period. Collection periods may vary at Holland & Barrett's discretion.

37. Points values at the end of the collection period will be converted into reward cash vouchers in 25 pence increments, with a minimum cash voucher value of 50 pence. Other than for customers who receive their cash vouchers by post, we may at any time reduce the amount of the minimum cash voucher value. Any points that remain following conversion (because they are either below the qualifying threshold or above the value of the reward cash voucher) will be 'carried forward' as the starting balance for the next collection period. 'Carried forward' points will expire after one year if the account has not been used within that period.

38. H&B RFL cash vouchers valid for 3 months from date of issue and are accompanied by an expiry date, beyond which they cannot be used or reissued. Cash vouchers that are lost or mislaid may be reissued with the original expiry date, provided they have not been redeemed previously. Additional terms and conditions may be found on the back of the cash vouchers.

39. Holland & Barrett may restrict the use of the reward cash voucher to selected products and exclude products which may be included in other promotional activity.

40. Each H&B RFL cash voucher must be used in full in one transaction and no change will be given. The cash voucher can be used as part payment towards product(s) of a higher value provided the balance of the payment is covered by another suitable method.

41. If a product you purchase using a reward cash voucher is unsatisfactory, please return it to any UK Holland & Barrett store. If necessary, we will re-credit your account with the correct number of points. No cash refund will be given in these circumstances.

General

42. Points awarded at the time of a transaction or cash voucher already issued may be removed or cancelled if Holland & Barrett determines that the points were collected in breach of these terms and conditions or were awarded in error. For the avoidance of doubt, no advice given or action taken by our staff that is contrary to these terms and conditions will have the effect of changing these terms and conditions.

43. The Programme is operated by Holland & Barrett Retail Ltd, Samuel Ryder House, Barling Way, Eliot Park, Nuneaton, Warwickshire, CV10 7RH.

44. These terms and conditions are correct as of 12th February 2016 and shall be governed by and construed in accordance with the laws of England. Any disputes will be decided only by the English courts. Holland & Barrett reserves the right to change these terms and conditions, at any time, for legal, regulatory, business or policy reasons. Members who continue to participate in the Programme following such a change will have accepted the amended terms and conditions.

45. A person who is not a party to these terms and conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any provision in these terms and conditions, but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.

46. Due to printing lead times, the terms and conditions available in stores may not reflect recent changes. The most up to date terms and conditions for the Programme can be found on this page or can be provided in writing by contacting the H&B RFL helpline on 0370 606 6606.

Bonus vouchers

Offer valid in any Holland & Barrett UK store and online at www.hollandandbarrett.com until date shown on the voucher. Bonus points will be awarded on the total value of the transaction after all discounts are applied. Voucher and valid Rewards for Life card must be presented at the time of transaction. Single use only. Bonus Voucher must be presented at the time of purchase, or a valid code entered at the checkout for online and order-in-store transactions. Value 0.0001p. No cash alternative. Photocopies, duplications or damaged vouchers will not be accepted. Offer valid for in-store, online and order-in-store transactions. Please refer to Rewards for Life terms and conditions for full Voucher terms and conditions. To be removed from our mailing list, please contact customer services on 0330 058 2025. We reserve the right to retract this offer at any time.

February 2024 reward vouchers

Reward Voucher valid until 31/05/2024. Redeemable in any Holland & Barrett UK store, online at www.hollandandbarrett.uk or by mail order. Reward Voucher and valid Rewards for Life card must be presented at the time of transaction. Reward Voucher is non-transferable. Reward Voucher can only be redeemed once and must be redeemed in full. No change will be given, and any unused balance will not be refunded. Reward Voucher has no cash value and no cash alternative. Reward Voucher cannot be used against subscription orders. No photocopies, duplications or damaged vouchers will be accepted. No points will be collected on the Reward Voucher amount. Please refer to Rewards for Life terms and conditions for full Reward Voucher terms and conditions. To be removed from our mailing list, please contact customer services on 0330 058 2025. We reserve the right to retract this offer at any time.

Bonus vouchers

Get £2.50 worth of points when you spend £35 or more

Receive 250 bonus points when you spend £35 or more in a single transaction by the 30/04/24. Redeem in-store using the barcode or by entering the code online. Single use. Coupon has no cash value and photocopies will not be accepted. Offer cannot be combined with any other bonus points promotion. H&B’s standard Terms and Conditions and H&B Rewards for Life terms apply – see www.hollandandbarrett.com/legal for details.

£2 worth of points when you spend £20 on Cold, Flu & Immunity products

Receive £2 worth of points when you spend £20 or more on Cold, Flu & Immunity products in a single transaction by the 30/04/24. Redeem in-store using the barcode or by entering the code online. Single use. Coupon has no cash value and photocopies will not be accepted. Offer cannot be combined with any other bonus points promotion. H&B’s standard Terms and Conditions and H&B Rewards for Life terms apply – see www.hollandandbarrett.com/legal for details.

Double points when you spend £20 on Fruit, Nuts and Seeds products

Receive double points when you spend £20 or more on Fruit, Nuts and Seeds products in a single transaction by the 30/04/24. Redeem in-store using the barcode or by entering the code online. Single use. Coupon has no cash value and photocopies will not be accepted. Offer cannot be combined with any other bonus points promotion. H&B’s standard Terms and Conditions and H&B Rewards for Life terms apply – see www.hollandandbarrett.com/legal for details.

£1.50 worth of points when you spend £18 on Body Care products

Receive £1.50 worth of points when you spend £18 or more on Body Care products in a single transaction by the 30/04/24. Redeem in-store using the barcode or by entering the code online. Single use. Coupon has no cash value and photocopies will not be accepted. Offer cannot be combined with any other bonus points promotion. H&B’s standard Terms and Conditions and H&B Rewards for Life terms apply – see www.hollandandbarrett.com/legal for details.

£2.50 worth of points when you spend £28 on Joint, Bone and Muscle support

Receive £2.50 worth of points when you spend £28 or more on Joint, Bone and Muscle support in a single transaction by the 30/04/24. Redeem in-store using the barcode or by entering the code online. Single use. Coupon has no cash value and photocopies will not be accepted. Offer cannot be combined with any other bonus points promotion. H&B’s standard Terms and Conditions and H&B Rewards for Life terms apply – see www.hollandandbarrett.com/legal for details.

£5 worth of points when you spend £50 on Protein Bars and Powders

Receive £5 worth of points when you spend £50 or more on Protein Bars and Powders support in a single transaction by the 30/04/24. Redeem in-store using the barcode or by entering the code online. Single use. Coupon has no cash value and photocopies will not be accepted. Offer cannot be combined with any other bonus points promotion. H&B’s standard Terms and Conditions and H&B Rewards for Life terms apply – see www.hollandandbarrett.com/legal for details.

£2 worth of points when you spend £15 on Women's Health

Receive £2 worth of points when you spend £15 or more on Women's Health in a single transaction by the 13/05/24. Redeem in-store using the barcode or by entering the code online. Single use. Coupon has no cash value and photocopies will not be accepted. Offer cannot be combined with any other bonus points promotion. H&B’s standard Terms and Conditions and H&B Rewards for Life terms apply – see www.hollandandbarrett.com/legal for details.

Double points when you spend £10 on Hay Fever Relief

Receive double points when you spend £10 or more on Hay Fever Relief in a single transaction by the 08/05/24. Double points available up to £50. Redeem in-store using the barcode or by entering the code online. Single use. Coupon has no cash value and photocopies will not be accepted. Offer cannot be combined with any other bonus points promotion. H&B’s standard Terms and Conditions and H&B Rewards for Life terms apply – see www.hollandandbarrett.com/legal for details.

Bouncebacks

£2 worth of points when you spend £20 on Cold, Flu & Immunity products

Receive £2 worth of points when you spend £20 or more on Cold, Flu & Immunity products in a single transaction from 01/02/24 to 31/03/24. Redeem in-store only. Single use. Coupon has no cash value and photocopies will not be accepted. Offer cannot be combined with any other bonus points promotion. H&B’s standard Terms and Conditions and H&B Rewards for Life terms apply – see www.hollandandbarrett.com/legal for details.

£2 worth of points when you spend £20 on Joint, Bone and Muscle support

Receive £2 worth of points when you spend £20 or more on Joint, Bone and Muscle support products in a single transaction from 01/04/24 to 30/04/24. Redeem in-store only. Single use. Coupon has no cash value and photocopies will not be accepted. Offer cannot be combined with any other bonus points promotion. H&B’s standard Terms and Conditions and H&B Rewards for Life terms apply – see www.hollandandbarrett.com/legal for details.

20% off your next purchase

Receive 20% off your next purchase. Redeem in-store using the barcode or by entering the code online by the expiry date shown on the receipt. Single use only. Coupon has no cash value and photocopies will not be accepted. Not to be used in conjunction with any other promotion. Voucher accepted at retailer’s discretion. We reserve the right to retract this offer at any time. H&B’s standard Terms and Conditions and H&B Rewards for Life terms apply – see www.hollandandbarrett.com/legal for details.

200 bonus points WYS £20 or more

Receive 200 bonus points when you spend £20 or more in a single transaction by the expiry date shown on the receipt. Redeem in-store using the barcode or by entering the code online. Single use. Coupon has no cash value and photocopies will not be accepted. Offer cannot be combined with any other bonus points promotion. H&B’s standard Terms and Conditions and H&B Rewards for Life terms apply – see www.hollandandbarrett.com/legal for details.

300 bonus points WYS £30 or more

Receive 300 bonus points when you spend £30 or more in a single transaction by the expiry date shown on the receipt. Redeem in-store using the barcode or by entering the code online. Single use. Coupon has no cash value and photocopies will not be accepted. Offer cannot be combined with any other bonus points promotion. H&B’s standard Terms and Conditions and H&B Rewards for Life terms apply – see www.hollandandbarrett.com/legal for details.

400 bonus points WYS £40 or more

Receive 400 bonus points when you spend £40 or more in a single transaction by the expiry date shown on the receipt. Redeem in-store using the barcode or by entering the code online. Single use. Coupon has no cash value and photocopies will not be accepted. Offer cannot be combined with any other bonus points promotion. H&B’s standard Terms and Conditions and H&B Rewards for Life terms apply – see www.hollandandbarrett.com/legal for details.

Double points when you spend £20

Receive double points when you spend £20. Valid for single use only and the barcode is to be presented at the time of purchase in-store. Valid in Antrim store only. Offer valid from 01.03.24-31.03.24. Coupon has no cash value and photocopies will not be accepted. We reserve the right to retract this offer at any time. H&B’s standard Terms and Conditions and H&B Rewards for Life terms apply – see www.hollandandbarrett.com/legal for details.

Double points when you spend £10 or more

Receive double points when you spend £10 or more in a single transaction by the expiry date shown on the receipt. Offer can be redeemed in store only by showing barcode at the till – barcode must be presented at time of purchase. Single use. Cannot be used in conjunction with any other promotion. We reserve the right to retract these offers at any time. Photocopies will not be accepted. H&B’s standard Terms and Conditions and H&B Rewards for Life terms apply – see www.hollandandbarrett.com/legal for details.

Win tickets to Hormone Health Live

X2 winners will be selected at random and will be sent X2 tickets to attend our Women’s Health Media & Influencer event: Hormone Health Live on Thursday 18^th April at White Rabbit, London, EC2A 3HJ. Please note you will need to be available between 10am -2pm to attend.

Giveaway closes at 23:59 on 03/04/24. Entries received after this time will not be included in the giveaway. If you haven’t heard from us within 7 days, please assume that you have not been successful this time.

Any travel expenses, or any other expenses in the general use of and enjoyment of the prize, that the winners or their guests incur are the sole responsibility of the winners or their guests.

Holland & Barrett and its associated agencies, companies and distributors will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this prize draw or accepting or using the prize, except for any liability which cannot be excluded by law (including liability for fraud or death or personal injury arising from negligence) in which case that liability is limited to the minimum allowable by law. Your statutory rights are not affected.

We reserve the right to cancel the event with limited notice.

There will also be X3 runner up prizes who will receive a ‘goodie bag’ containing some of the products available at the event.

Participation in the giveaway is free and without obligation to purchase anything. Only one entry per person.

Our giveaway is open to all Rewards for Life members over the age of 18 who live on the United Kingdom mainland.  This giveaway is not open to employees of Holland & Barrett International Limited and any of its subsidiary companies or anyone connected with this promotion.

We are not liable for any failure of receipt of entries and take no responsibility for entries that are lost, delayed, corrupted, damaged, incomplete or otherwise invalid.

We will only send runner up ‘goodie bags’ to the address provided. Please note, if you are successful, these details will be used automatically to send you your products. You will not be able to change these details later.

Products are for in the runner up goodie bags are for individual use, non-returnable or refundable and are not available for exchange in any H&B stores. In the event of unforeseen circumstances, we reserve the right to substitute any or all of these items with prizes of equivalent value.  Prizes are not transferable and no cash equivalent will be given

Shipping to UK mainland only. Postcode exclusions apply to AB, BT, DD, EH, FK, GY, HS, IM, IV, JE, KA, KW, KY, PA, PH, PO, TD , TR, ZE.

This promotion is governed by English law and is subject to the exclusive jurisdiction of the English courts.

The promoter of the prize draw is Holland & Barrett Retail Limited, Samuel Ryder House, Barling Way, Nuneaton, CV10 7RH.

By entering this prize draw, all entrants will be deemed to have accepted and be bound by these terms and conditions.

Win your shop

(1) This prize draw is open to all UK and Ireland residents aged18 or over. This prize draw is not open to employees of Holland & Barrett International Ltd or any of its subsidiary companies, their families, agents or anyone else connected with this promotion.

(2). The information you provide will only be used for the purpose of establishing contact with you should you win, at which time we will offer you all the information about redemption of the prize. By entering this prize draw, you agree to be bound by these terms and conditions.

(3) To enter you must make a purchase between 02/04/24 – 30/04/24 with Holland & Barrett via the H&B website or H&B app, ensuring your Rewards for Life account has been linked to your purchase.

(4)  The closing date & time for all entries is 11:59pm BST on 30/04/24. Entries received after this time will not be entered into the prize draw.

(5)  Customers that have made a purchase between 02/04/24 – 30/04/24 online or on the H&B app with their Rewards for Life account linked are eligible to win the value of their shop, to be returned as a refund of the amount paid after any discounts or Rewards for Life quarterly money off vouchers have been applied, using the original payment method. No cash alternative available. Maximum of 1 prize to be awarded to each Rewards for Life customer.

(6) The stated number of winners will be selected from all entries within 4 weeks of a valid purchase. Winners will be selected at random by Holland & Barrett from all valid entries. Holland & Barrett’s decision is final.

(7) The winner will be notified by an email within 4 weeks of a valid purchase. The winner must comply with the rules of this prize draw.

(8) Your personal details will at all times be kept confidential and in accordance with the Data Protection Act 2018 and General Data Protection Regulation 2018. Holland & Barrett will only process your personal information as set out in its privacy policy found at: https://www.hollandandbarrett.com/info/privacy-cookie-policy/

(9) A purchase linked to your Rewards for Life account must be made online or on the H&B app in order to be eligible for the draw. In the event of unforeseen circumstances, Holland & Barrett reserves the right to substitute a prize of equivalent value should the specified prize become unavailable for reasons beyond its control. Prize is not transferable and there is no cash alternative. In the event of fraud, abuse, and/or an error affecting the proper operation of the promotion, Holland & Barrett reserves the right to end or suspend the promotion or to amend these terms & conditions.

(10) The winner(s) may be required to participate in publicity connected with this promotion and it is a condition of entry that the winner(s) agree to their first name and county of residence being made publicly available if they win.

(11) Holland & Barrett will not be liable for any failure of receipt of entries and takes no responsibility for entries that are lost, delayed, illegible, corrupted, damaged, incomplete, or otherwise invalid.

(12) Bulk entries made from trade, consumer groups, third parties, syndicates, macros or other automated means, and entries which do not satisfy the requirements of these terms and conditions in full, will be disqualified and will not be counted. If it becomes apparent that a participant is attempting to circumvent this condition to generate additional entries in a way that is not consistent with the spirit of the promotion, that person’s entries will be disqualified, and any prize award will be void.

(13) If any part of these terms and conditions is held invalid by any law, rule, order or regulation of any government, or by the final determination of any court of a competent jurisdiction, such invalidity shall not affect the enforceability of any other provisions not held to be invalid.

(14) This promotion is governed by English law and is subject to the exclusive jurisdiction of the English courts.

(15) The Promoter of the competition/prize draw is Holland & Barrett Retail Limited, Samuel Ryder House, 7 Barling Way, Nuneaton, Warwickshire, CV10 7RH.

(17) By taking part in this promotion all entrants will be deemed to have accepted and be bound by these terms and conditions.  

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