Terms and Conditions

GENERAL OVERVIEW 

- These Terms & Conditions apply across the H&B loyalty scheme which we call “H&B&Me” ("the Programme") 

- By registering for the Programme or participating in the Programme, you accept these Terms & Conditions and you acknowledge that you have read and understood our Privacy Policy here: https://www.hollandandbarrett.com/info/privacy-cookie-policy/ 

- The Programme is operated by Holland & Barrett Retail Limited (“H&B”). [LINK TO PRIVACY POLICY].

- H&B can change or end the Programme at any time.  

USING YOUR ACCOUNT 

- Use your H&B&Me account in UK stores, www.hollandandbarrett.com, the H&B app, or by phone with our customer service team.  

- You cannot trade or sell points, cards, or vouchers. 

- You must activate your account to get full benefits. 

- You must keep your personal details and account secure. 

EARNING POINTS 

- You will receive 300 welcome points for joining the Programme (redeemable on your second transaction) 

- You will earn 4 points for every £1 spent.  Points are only awarded on purchases of £1 and over.  Points are earned on the actual amount you spend after discounts or other promotions or offers.  

- Promotions may offer different point rates and bonus points for certain non-transactional engagement.  

- There is a maximum of 10,000 points per member. 

- Points awarded when you purchase a product will be removed if the item is returned.  

- Missed points can be added if you present a valid receipt within 14 days of purchase.  

- Certain products may be excluded from the Programme at the discretion of H&B, particularly those which are the subject of other promotional activity.  In addition, you will not earn points on gift cards, charity donations and purchases through third party apps (including GLP-1 prescriptions).  

USING POINTS  

- Point can be used in increments of 50 points.  The first increment is 50 points = 50p off.  Points will then be redeemable in increments of 50 (e.g. 100 points = £1 off, 150 points = £1.50 off etc).  

- Points will be redeemable after they are earnt.  You can choose how many points you redeem to reduce your spend – you do not need to use any or all of your points in a transaction.  

-  You cannot redeem more points than the transaction value – for example, if you have 500 points but your basket amount is £4.99, then you can only redeem 450 points (and you would retain 50 points).  

- Points cannot be exchanged for cash or redeemed for credit or to purchase gift cards.  

- Points can be used towards purchasing higher-priced items (and you will need to pay the difference) 

- H&B may from time to time change the number of points you can collect on products and services included in the Programme. We will display notices in stores and at www.hollandandbarrett.com advising of these changes. 

EXPIRY OF POINTS    

- Points will roll over each year unless you do not make any purchase using your Programme account during the previous 12 months.  Your points would then expire.  

MEMBER PRICING 

- As a H&B&Me Programme member, you will receive extra member discounts on selected products.  We refer to these prices as “Member Prices”. 

- These Member Prices are clearly displayed in store, online or on our App next to the relevant product. 

- Member Prices are applicable to a varied selection of our products. This selection of products will change from time to time. 

- In order to receive any Member Prices, you must be registered for the H&B&Me Programme and you must provide your account registration details at the time of purchase.  We are unable to offer you the Member Prices at a later date – you must confirm your registration details at purchase.  

- A purchase is required to get the Member Price discount. 

- Member Prices cannot be combined with other promotions or vouchers 

- If you return a discounted item, you will only be refunded the price you actually paid for the product (after the discount).  

OTHER IMPORTANT INFO 

- Points may be removed or cancelled if we determine (in our sole discretion) that the points were given in error or in breach of the Programme rules   

- The Programme and these T&Cs are governed by English law and any disputes must be dealt with in the English courts. 

- H&B can update these terms at any time.  By continuing to use the Programme, you accept the changes.  The latest T&Cs are available on our website or from customer service. 

- To find out information about previous loyalty voucher redemptions, please contact our customer service team 

WHO CAN JOIN THE PROGRAMME? 

- You must be 16 years or older and live in the UK.   

- You must register for an account – either in-store, online, or via the H&B app. 

ACCOUNT RULES 

- Your account is personal and not transferable. 

- Only one account per person is allowed.  We may refuse, merge or close duplicate or additional accounts at any time. 

- Family and friends must register for their own accounts, even if living with you. 

- Accounts are for personal use only, not for businesses or commercial use. 

ACCOUNT ISSUES & TERMINATION 

- Your account may be cancelled if you abuse the Programme, or you break any rules, or you provide false information or act inappropriately. 

- You are welcome to close your account at any time, but by leaving the Programme members forfeit the right to any unused points or money off vouchers already accrued or issued, and you will also lose all other benefits of the Programme. 

- If no points are earned for 12 months, your account may be removed or closed at our sole discretion.   If we do this, you will need to apply for new membership should you wish to re-join the Programme. 

- Family members may inherit points from deceased relatives – please contact our Customer Services team who will be able to assist.    

PRIVACY NOTICE 

- Your data is safe and not shared with outside marketers. 

- H&B may contact you with offers, updates, or surveys - you control your preferences. 

- To change contact preferences or unsubscribe, contact 0330 058 2025 or email us on customerservices@hollandandbarrett.com 

CONTACT INFO 

- Customer Services can be contacted on 0330 058 2025 or customerservices@hollandandbarrett.com 

- Alternatively you can write to us at the following address:  Holland & Barrett Retail Ltd, Samuel Ryder House, Barling Way, Eliot Park, Nuneaton, Warwickshire, CV10 7RH 

These Terms and Conditions were last updated on 5 December 2025.  

Bonus vouchers

Offer valid in any Holland & Barrett UK store and online at www.hollandandbarrett.com until date shown on the voucher. Bonus points will be awarded on the total value of the transaction after all discounts are applied. Voucher and valid H&B&Me card must be presented at the time of transaction. Single use only. Offer cannot be combined with any other bonus points promotion. Bonus Voucher must be presented at the time of purchase, or a valid code entered at the checkout for online and order-in-store transactions. Value 0.0001p. No cash alternative. Photocopies, duplications or damaged vouchers will not be accepted. Offer valid for in-store, online and order-in-store transactions. Please refer to Rewards for Life terms and conditions for full Voucher terms and conditions. To be removed from our mailing list, please contact customer services on 0330 058 2025. We reserve the right to retract this offer at any time.

500 bonus points on us (UK)

Offer valid for selected H&B&Me members only. Eligible customers will receive 500 bonus points (which is worth the equivalent of £5 to spend at H&B) credited to their H&B&Me account. There is no minimum spend.  These Bonus points must be redeemed by 28th September 2026; any unused bonus points will be removed by midnight on 28th September 2026.  We reserve the right to retract these bonus points at any time. Where a customer redeems part of the bonus points before this date, any remaining balance will be retained and will be subject to the standard H&B&Me points expiry rules. Bonus points have no cash value, and cannot be transferred or exchanged for cash or credit, and are redeemable in accordance with the H&B&Me Programme Terms & Conditions (https://www.hollandandbarrett.com/info/terms-and-conditions/rfl-terms/).  

Retail Receipt and Email Bouncebacks

£1.50 worth of points when you spend £15 or more

Receive £1.50 worth of points when you spend £15 or more in a single transaction by the expiry date shown on the receipt or email. Redeem in-store using the barcode or by entering the code online. Single use. Coupon has no cash value and photocopies will not be accepted. Offer cannot be combined with any other bonus points promotion. H&B’s standard Terms and Conditions and H&B&Me terms apply – see www.hollandandbarrett.com/legal for details.

£2 worth of points when you spend £20 or more

Receive £2 worth of points when you spend £20 or more in a single transaction by the expiry date shown on the receipt or email. Redeem in-store using the barcode or by entering the code online. Single use. Coupon has no cash value and photocopies will not be accepted. Offer cannot be combined with any other bonus points promotion. H&B’s standard Terms and Conditions and H&B&Me terms apply – see www.hollandandbarrett.com/legal for details.

£2.50 worth of points when you spend £25 or more

Receive £2.50 worth of points when you spend £25 or more in a single transaction by the expiry date shown on the receipt or email. Redeem in-store using the barcode or by entering the code online. Single use. Coupon has no cash value and photocopies will not be accepted. Offer cannot be combined with any other bonus points promotion. H&B’s standard Terms and Conditions and H&B&Me terms apply – see www.hollandandbarrett.com/legal for details.

£3 worth of points when you spend £30 or more

Receive £3 worth of points when you spend £30 or more in a single transaction by the expiry date shown on the receipt or email. Redeem in-store using the barcode or by entering the code online. Single use. Coupon has no cash value and photocopies will not be accepted. Offer cannot be combined with any other bonus points promotion. H&B’s standard Terms and Conditions and H&B&Me terms apply – see www.hollandandbarrett.com/legal for details.

£5 worth of points when you spend £10 or more

Receive £5 worth of points when you spend £10 or more in a single transaction by the expiry date shown on the receipt or email. Redeem in-store using the barcode or by entering the code online. Single use. Coupon has no cash value and photocopies will not be accepted. Offer cannot be combined with any other bonus points promotion. H&B’s standard Terms and Conditions and H&B&Me terms apply – see www.hollandandbarrett.com/legal for details.

Birthday Gift

As a part of our “Birthday Offer” promotion, you can receive a free product from the below selection of products to collect in store only when you present a valid voucher at the checkout. No purchase necessary.  The products in the promotion are:  

• H&B Protein BBQ Plant Puffs 75g (SKU 69466)

• H&B Oat & Seeds Ginger 2% 80g (SKU 64569)

• H&B Apple & Cinnamon 80g (SKU 64568)

• Dr O Argon Oil Lip Balm (SKU 32454)

• Dr. PawPaw Shimmer Balm 10ml (SKU 67297)

• H&B Turmeric & Manuka Honey Popcorn 20g (SKU 64544)

While stocks last. Limited stock – subject to availability. We reserve the right to substitute your chosen product with an alternative gift (which may be of a different value).  Offer applies to those H&B&Me registered customers who have provided us with their date of birth and are opted in to H&B marketing communications. Valid in Holland & Barrett UK and ROI stores only – offer cannot be redeemed online. One free product per customer only. This voucher is non-transferable and neither the voucher nor the free product can be exchanged for cash, credit or gift cards or any other products.  No refund will be given if you return the free product.  Only the original voucher is valid - photocopies not accepted.  Voucher will not be replaced if lost, stolen or damaged.  We reserve the right to retract this offer at any time. Voucher must be redeemed within 14 days of your birthday. To be removed from our mailing list, please contact customer services on 0330 058 2025. 

Double points when you spend £10 in selected store 

Receive double points when you spend £10 or more in a single transaction by expiry date shown on the leaflet. Redeem in the store stated on the leaflet using the barcode. Single use. Coupon has no cash value and photocopies will not be accepted. Offer cannot be combined with any other bonus points promotion. H&B’s standard Terms and Conditions and H&B Rewards for Life terms apply – see www.hollandandbarrett.com/legal for details.

20% off

Receive 20% off your next purchase. Redeem in-store using the barcode or by entering the code online by the expiry date shown on the email or receipt. Single use only. Coupon has no cash value and photocopies will not be accepted. Not to be used in conjunction with any other promotion. Voucher accepted at retailer’s discretion. We reserve the right to retract this offer at any time. H&B’s standard Terms and Conditions and H&B Rewards for Life terms apply – see www.hollandandbarrett.com/legal for details.

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