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Ivie Returns & Refunds
- A customer can return this item within 30 days with their receipt and get a full refund or credit note if the product security seals have not been broken.
- To check this please remove the outer sleeve and see if the security seal stickers have not been cut in half.
- This applies to both to H&B.com and H&B store purchases.
- If we haven’t dispatched your test yet, then we can give you a full refund. If we’ve already dispatched your test, then we’ll refund you for the cost of the test minus a £10 admin fee.
- We are unable to provide a refund, or a credit note for any Ivie Wellness at home blood testing kits when the security seals have been broken.
- To check this please remove the outer sleeve and see if the security seal stickers have not been cut in half.
- This is due to the Ivie Wellness test kits being classified as a medical device and therefore, we are unable to restock and sell this item when it has been opened.
- This applies to both to H&B.com and H&B store purchases.
- A customer can exchange a test kit for the same value as the test kit originally sold only if the test kit security seals have not been broken and customer has their receipt and is within 30 days.
- To check this please remove the outer sleeve and see if the security seal stickers have not been cut in half.
- A customer will be unable to exchange test kit for another test kit or any other store item if the security seal on the test kit has been opened.